Remote Customer Support Engineer

2 days ago


Cairo, Egypt Siemens Mobility Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Remote Customer Support engineer (X-Ray Products) - MESA Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Your Tasks and Responsibilities: Analyze technical malfunctions in X-ray systems (focus on radiography / fluoroscopy) together with our service technicians and clinical customers Work with our international team of service technicians and carry out troubleshooting via remote maintenance or telephone Carry out a qualified preliminary clarification and then draw up an action plan, including a spare parts proposal; use our internal database for this Action tracking, as well as the implementation of adjustments and escalations (HSC + XP business line) You will be responsible for analyzing the situation and establishing the actions required to restore the system to operation. In addition, you will be responsible for providing telephone guidance to customers on certain workflow issues (network, DICOM). Your Qualifications and Experience Bachelor’s Degree in biomedical engineering, electrical engineering or related Previous experience in similar role from 3 -6 years of experience within a reputable healthcare organization You have knowledge in the areas of IT / X-Workplace, country-specific regulations (P16, constancy test). Excellent English language (Spoken-Written) is a must Your Characteristics and skills: Maintaining flexibility in working hours as the position is serving MESA region Provide Field Service Engineer support across MESA, join trainings and workshops to improve knowledge and experience GDPR We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Diversity and Inclusion Diversity, Equity, and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency. Organization: Siemens Healthineers Company: Siemens Healthcare S.A.E. Experience Level: Experienced Professional Full / Part time: Full-time



  • Cairo, Egypt Microsoft Corporation Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • IT Support Lead

    2 weeks ago


    Cairo, Egypt Klivvr Full time

    We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give...


  • Cairo, Egypt Andela - Third Party Job Board Only Postings Full time

    **About Andela**: Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...

  • Customer Care

    4 days ago


    Cairo, Egypt Ebdaa Digital Technology Full time

    **This is a 100% Remote Job** We are looking for a **Customer Care and Operations Specialist** to assist our customers and vendors with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions, and guiding product users/ vendors through features and functionalities. To be...


  • Cairo, Egypt Ericsson Full time

    **About this opportunity!** We are now looking for a Cloud and Automation Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer...


  • Cairo, Egypt Oracle Full time

    Senior Advanced Support Engineer for SCM (eBS and Fusion)-22000AOT **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Responsibilities** - ** **Works with the client to understand requirements, functionality and business processes** - ** **Translate customer requirements into...


  • Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Cairo, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...


  • Cairo, Egypt Siemens Full time

    **Siemens Digital Industries Software - Where today meets tomorrow.** Let's make the difference together! **Meet the team - **Video** Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for...


  • Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Cairo, Egypt Oracle Full time

    Principal Systems Support Engineer - ACS-220001J8 **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...


  • Cairo, Egypt Oracle Full time

    Principal Systems Support Engineer - ACS-220001JB **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...


  • Cairo, Egypt Oracle Full time

    Principal Systems Support Engineer - ACS-220001JA **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...


  • Cairo, Egypt Teleperformance Full time

    Teleperformance is hiring fluent English speakers for a customer service vacancy, hurry up and apply. **Job Summary**: A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are...


  • Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...


  • Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Dublin to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns...


  • Cairo, Egypt Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...


  • Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Location] to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...

  • IT Support

    2 weeks ago


    Cairo, Egypt CalTech Force Full time

    **Full Job Description** **Responsibilities**: **THIS IS 100% REMOTE WORK FROM HOME** **and 100% ENGLISH SPEAKING POSITION** - Answer calls in English from computer users in English - Excellent customer service skills - Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact - Managing and...


  • Cairo, Egypt Nozomi Networks Full time

    **Regional Sales Engineer - North Africa** Location: Egypt. This is a remote role. **Key responsibilities of the Systems Engineer (SE)** - Support partners and customers during pre-sales, sales, and post-sales activities. - Work closely with our Sales team, qualify sales opportunities from a technical perspective, present solutions, gather customer...