Technical Support Engineering
1 day ago
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Your Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
**Qualifications**:
Language Qualification
English Language: fluent in reading, writing and speaking.
French language is a plus
Advanced troubleshooting and in depth, hands on customer delivery experience with Microsoft Active Directory in one or more of these areas
- Application installation and management
- Remote Desktop Services configuration and management
- Printing configuration and management
- PowerShell scripting
- Automated installation of Windows
- WMI, WinRM
Experience in one or more of these areas strongly preferred:
- OS Internal concepts, performance, event logs and registry
- Networking (TCP/IP)
- Server management tools
- Windows Admin Center
- Azure Virtual Desktop
- Universal printing (cloud printing)
- Profile Management (FSLogix)
- Application virtualization (APP-V UEV)
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Technical Support Engineer 1
6 days ago
Cairo, Egypt Dell Technologies Full timeTechnical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Dublin to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns...
-
Technical Support Engineer
3 days ago
Cairo, Egypt Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Support Engineer 1
11 hours ago
Cairo, Egypt Dell Technologies Full timeTechnical Support Engineer 1 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...
-
Technical Support Engineer 1
11 hours ago
Cairo, Egypt Dell Technologies Full timeTechnical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Location] to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...
-
Technical Support Engineer
5 days ago
Cairo, Egypt Orange Full time**About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...
-
Technical Support Engineer 2
6 days ago
Cairo, Egypt VMware Full time**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...
-
Technical Support Engineer
5 days ago
Cairo, Egypt Orange Business Services Full time**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...
-
Technical Support Engineering Manager
3 weeks ago
Cairo, Egypt Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Support Engineer
3 weeks ago
Cairo, Egypt Orange Business Services Full time**Responsibilities**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...
-
Technical Support Engineer 2
5 days ago
Cairo, Egypt RSA Full time**Technical Support Engineer 2 - Archer** The Sales Environments Operations Team is responsible for ensuring that the Archer demonstration environments and tools used by the global PreSales team are maintained and available, enabling the Sales Engineers to competitively position Archer to prospective buyers. This involves keeping systems updated, installing...
-
Technical Support Engineer 1
1 week ago
Cairo, Egypt Dell Technologies Full timeTechnical Support Engineer 1 (E2E Connectivity) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on...
-
Technical Support Engineer
3 weeks ago
Cairo, Egypt Orange Business Services Full time**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...
-
Cairo, Egypt VMware Full time**Senior Technical Support Engineer** **Location: Cairo Egypt** **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people...
-
Technical Support Engineer
3 weeks ago
Cairo, Egypt NOK Human Capital Full time#NOK_Human_Capital is hiring #Technical_support_Engineer #English_speaker for one of the biggest multinational companies located in #Maadi. Job description: - Assist external users of the client's technical products or services. - Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other...
-
Live Optics Technical Support Engineer 2
2 weeks ago
Cairo, Egypt Dell Technologies Full timeTechnical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes,...
-
Principal Engineer, Technical Support
11 hours ago
Cairo, Egypt Dell Technologies - RSA Full time**Principal Engineer, Technical Support - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern...
-
Manager, Nsx Technical Support
11 hours ago
Cairo, Egypt VMware Full time**Your next adventure at VMware is only a click away!** At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about managing high performing teams,...
-
Technical Support Engineering Manager
3 weeks ago
Cairo, Egypt Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Senior Technical Support Engineer- Linux
7 days ago
Cairo, Egypt Egybell Full time**Responsibilities**: - Answer questions from customers, prospective customers, and field personnel about the features and capabilities of the company. - Developing customer-facing documentation for our website on an as-needed basis - Conducting root cause analysis that will lead to effective problem solving - Work closely with other groups including R&D...
-
Product Support Engineer
11 hours ago
Cairo, Egypt Visa Full timeCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...