IT Business Support Specialist
13 hours ago
**About the role**:
The scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
- Handle, diagnose and route in real-time incoming trouble tickets.
- Support and Resolve all incidents in the scope of the team.
- Responsible for 2nd level technical support and escalation managers.
- Responsible to support the end-user community by any means (Ticketing System, Plazza)
- Accountable and Responsible for the Expedite Process within IT department.
- Follow-up all expedited incidents and making sure that end-users are well updated.
- On-Call for any high priority or escalated incidents to track it and resolve it.
**About you**:
**Functional**
- Agile, Flexible to work in collaboration.
- Excellent written and verbal communication skills.
- Time management.
- Basic and Sequence Troubleshooting.
**Technical**
- Knowledge in one of the below technologies:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Development using one of this list (Python ,C# ,PHP, Angular, React)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Good experience in working in agile and DevOps is a plus.
- Good understanding of network protocols (CCNA is a plus)
- ITIL foundation knowledge (certificate is a plus)
**Additional information**:
**Educational background**
- B.Sc. in computer science or equivalent
- Fluent in English, French is a plus
**Professional Experience**
- 0-2 Years work Experience in IT operation activities
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
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