See more Collapse

German Customer Service Quality Specialist

4 weeks ago

مصر, Egypt Etisal International Full time

Job Role / Function
- **Customer Service**
- Vacancies
- **5**
- Years of Experience
- **Unspecified**
- Career Level
- **Entry Level**
- Gender
- **Unspecified**
- Expiry date
- **18 Mar 2023**
- Job Description
- Manage and communicate the monitoring sample size.
- Audit the quality specialists team members’ monitoring process.
- Audit the operations team leader monitoring process.
- Conduct calibration sessions for new quality members (quality assurance specialists) and new operations members (team leaders).
- Audit all reports of QA results per transaction on a regular basis and monthly reports.
- Ensure the consistency of all quality monitors and follow up on calibration results.
- Ensure that all accounts are meeting the quality benchmarks, and follow on the action plans for the accounts that do not meet the benchmarks.
- Ensure the capability of the knowledge base and measure the staff feedback accordingly.
- Collect the department balanced scorecard
- Job Requirements
- 1 to 2 years in the same role
- German Proficiencyis a must.

We have other current jobs related to this field that you can find below

  • Quality Support Specialist

    6 days ago

    مصر, Egypt NAOS Solutions Full time

    We are looking for a self-motivated, dynamic, and enthusiastic Bilingual (English/German) **Customer **Quality Support Specialist**. In this role, you will be responsible for monitoring and auditing customer representatives' interactions to ensure the highest level of Quality The Customer Quality Support Specialist will analyze customer service performance...

  • German Customer Service Backoffice

    2 weeks ago

    مصر, Egypt NAOS Solutions Full time

    **NAOS Solutions** is looking to hire **bilingual German and English speakers **to join our Customer Service Team for a German account. Several positions are available. **Work Location**: Maadi, Cairo, - Handle and carefully respond to all customer inquiries ranging from product questions to order status to subscription. **Product**: High-quality vitamins,...

  • German Customer Service Representative

    2 weeks ago

    مصر, Egypt NAOS Solutions Full time

    **NAOS Solutions** is looking to hire **bilingual German and English speakers **to join our Customer Service Team for a German account. **Work Location**: Maadi, Cairo, - Handle and carefully respond to all customer inquiries ranging from product questions to order status to subscription. **Product**: High-quality vitamins, minerals, and whole-food sourced...

  • German - Customer Service Representative

    1 month ago

    مصر, Egypt IGT Solutions Full time

    **Position: Customer Care Agent (German-Speaking)** **Location: Cairo, Egypt** **Summary**: We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries...

  • German - Customer Service Representative

    6 days ago

    مصر, Egypt IGT Solutions Full time

    **Position: Customer Care Agent (German-Speaking)** **Location: Cairo, Egypt** **Summary**: We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries...

  • Customer Success Specialist

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Success Specialist - German **Job Description**: The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an excellent level...

  • German/english Customer Service

    2 weeks ago

    مصر, Egypt Naos Solutions Full time

    with High salaries NAOS Solutions is looking to hire bilingual German and English speakers to join our Customer Service Team for a German account. Several positions are available. Work Location: Maadi, Cairo, with the possibility of working from home. **Job Description**: - Handle and carefully respond to all customer inquiries ranging from product...

  • Customer Service Specialist

    4 weeks ago

    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Bilingual German/engish Customer Service

    1 week ago

    مصر, Egypt NAOS Solutions Full time

    NAOS CX is seeking a highly motivated and customer-oriented individual to join our Customer Service department as a **Bilingual German/English Customer Service Representative**. In this role, you will be responsible for providing exceptional customer support to our German-speaking clients. **Key Responsibilities**: - Respond to customer inquiries and...

  • Bilingual German/english Customer Service

    2 weeks ago

    مصر, Egypt NAOS Solutions Full time

    NAOS CX seeks motivated and customer-focused individuals to join their **team as bilingual German/English customer service representatives**. You will provide exceptional customer support to our German-speaking clients in this role. You will work with products recommended by Professional athletes and health experts, including high-quality vitamins, minerals,...

  • Customer Support Specialist

    3 weeks ago

    مصر, Egypt Neo Group Full time

    At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities. Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success! Neo Group is...

  • Associate Customer Success Specialist

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Associate Customer Success Specialist - German **Job Description**: **Job Purpose** The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement....

  • German Customer Service Agent

    1 week ago

    مصر, Egypt Nok Human Capital Full time

    German speakers are needed for customer service vacancy. German B2-C1. English B1+ Transportation allowance provided. Experience in call center is required. Pay: E£34,000.00 - E£35,000.00 per month Pay: E£32,000.00 - E£44,000.00 per month

  • German Quality Analyst

    2 weeks ago

    مصر, Egypt Foundever Full time

    **Required Language** German, English **Employment Type** Full time **Contract Type** Permanent **Description** JOB TITLE**: Quality Coach **REPORTS TO**: Quality Supervisor **PURPOSE OF THE JOB** To help employees understand the client's mission and provide the customer service objectives. To enable employees to work together as partners and create...

  • German Quality Analyst

    3 weeks ago

    مصر, Egypt Foundever Full time

    **Required Language** German, English **Employment Type** Full time **Contract Type** Permanent **Description** **JOB TITLE**: Quality Coach **REPORTS TO**: Quality Supervisor **PURPOSE OF THE JOB** To help employees understand the client's mission and provide the customer service objectives. To enable employees to work together as partners and create...

  • Customer Service

    3 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** *** Job Title: Customer Service - German **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...

  • German Customer Service Agent

    2 months ago

    مصر, Egypt Etisal International Full time

    Job Role / Function - **Customer Service** - Vacancies - **20** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **18 Mar 2023** - Job Description - Communicate with customers via phone. - Work with internal departments to meet customer's needs. - Job Requirements - Experience in customer...

  • Operation Specialist

    3 weeks ago

    مصر, Egypt DFA German institute Full time

    The Operations Specialist will be responsible for managing day-to-day operations, ensuring exceptional customer service either face to face or phone calls, developing and managing projects that improve efficiency and sales - Communication: ability to effectively communicate with Students. - Sales: ability to identify opportunities and drive revenue growth...

  • German Customer Service

    3 days ago

    مصر, Egypt RISEUP Group Full time

    A multinational telecom is looking for German Customer Service Agents Vacancy is entirely from home **Task and Responsibilities** - Respond to customer's Inquiries - Resolve Customer's Complains - Follow up with Customers **Job Requirements** - Fluent in German C1 up to C2 - Graduates, Gap Years & Dropped outs - Egyptians & Foreigners are welcomed to...

  • Customer Service/technical Support Advisor

    3 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Customer Service/Technical Support Advisor - German - Alexandria - 2024 **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world’s biggest and...