Level 1 & 1.5 Service Desk

4 days ago

مصر, Egypt Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced - you definitely won’t be bored

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience
- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.

  • Level 1 Application Support

    3 weeks ago

    مصر, Egypt SSC Egypt Full time

    Issue Tracking: Log and track user-reported issues and requests using ticketing or support tracking systems. Ensure accurate and detailed documentation of user interactions and problem resolutions. - Escalation: Escalate more complex issues to Level 2 or higher support teams when the resolution requires advanced technical expertise or deeper investigation. -...

  • Level 3 Service Desk Engineer

    3 weeks ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 4 - Department Customer Operations - Career LevelSenior Position Location Cairo **Skills**: Sql server Jira Linux Windows Bugs Reporting Web Testing Desktop Testing API testing Research Skills Analytical Skills MySQL Communication Problem Solving Security English Networks troubleshooting Technical Support customer...

  • IT Service Desk

    2 days ago

    مصر, Egypt Top Business Human Resources Full time

    **Job Description**: - Provide expert technical support and assistance to end-users. - Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions. - Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude. - Log, track, and manage...

  • Service Desk

    1 week ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - Maadi ,CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11728- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones ) -...

  • Service Desk

    2 days ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - 10th of RamadanState/Province - Ash SharqiyahCountry - EgyptZip/Postal Code - 44629- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones...

  • De IT Service Desk Engineer vois

    1 week ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...

  • IT Service Desk Engineer

    3 weeks ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

  • Es IT Service Desk Engineer vois

    4 days ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...

  • IT Service Desk Engineer vois

    2 weeks ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

  • Fluent English Speakers

    2 weeks ago

    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • IT Service Desk Engineer

    2 weeks ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

  • IT Service Desk Engineer

    7 days ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

  • Telesales Specialist

    3 days ago

    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Sr. Help Desk

    2 days ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - BankingJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - New Cairo, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens,...

  • Front Desk Officer

    3 days ago

    مصر, Egypt Malvern College Egypt Full time

    **Job** Details**: - Experience Needed: - 3 To 6 Years- Career Level: - Experienced (Non-Manager)- Education Level: - Bachelor's Degree- Gender: - Female- Salary: - Confidential- Job Categories:- Administration - Customer Service/Support**Skills And Tools**: - Administration- Customer Service- Customer Support- Office Management- Receptionist-...

  • IT Help Desk Technician

    3 weeks ago

    مصر, Egypt SSC Egypt Full time

    **Responsibilities**: - Troubleshooting hardware and software issues - Diagnosing and resolving network issues - Documenting all issues and resolutions in our ticketing system - Escalating issues as necessary to senior-level technicians - Collaborating with team members to identify trends and implement solutions - Staying current with industry advancements...

  • Service Desk

    1 week ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - IT ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Act as first level support for incidents and service requests received. - Acts as the key contact for on-site and remote...

  • System Support

    6 days ago

    مصر, Egypt Flojics Technology Full time

    **Role and Responsibilities**: - Actively participate in support queue calls, paying careful attention requirements and care of our clients - Open, track and close incident and request tickets - Perform daily system health checks, address issues and document results - Monitor and maintain systems performance and troubleshoot outages within specified SLA -...

  • Ciot Service Desk Advisor vois

    3 weeks ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: Vodafone launched V by Vodafone in 7 markets across Europe - getting a jump start on the competition as the first offering of its kind within the consumer IoT space. Introducing a new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. The CIOT Service Desk...

  • IT Help Desk

    3 weeks ago

    مصر, Egypt Hikma Pharmaceuticals PLC Full time

    **Job Purpose**: To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation. **Day - to-day operations**: Follows the day-to-day operations related to own job to ensure continuity of work. **Job Specific Accountabilities** - Provides...