Customer Order Specialist
2 months ago
Cairo, Egypt
Category
Supply Chain Management
Posted Date
10/14/2024
Job Id
353778
We’re looking for a **Customer Order Specialist** to join our **team** in **Cairo**
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more
Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch
**What you’ll do**:
- Checks availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations
- Screens complex orders (specials) regarding technical content and commercial correctness.
- Manages specials, combined shipment, missing or dead on arrival.
- Monitors digital sales order creation process
- Monthly reporting of order receipts, deliveries, sales and stock levels.
- Accepts and validates sales order by checking references and validating relevant information
- Manages sales orders up to delivery and to forwarding.
- Manages customer master data
- Responds to customer questions and complaints regarding products and services provided through various channels.
- Manages manual order creation for complex projects, including milestone delivery and billing schedules.
**Your qualifications**:
- 1 to 3 years of experience
- Strong understanding of customer Order Execution cycle including warehousing and transportation activities
- Strong customer orientation
- Speed & Execution mindset
- Systems Savvy (SAP, Other ERP) User experience
- Builds high performing teams
- Strong proficiency in both English and French will be beneficial.
**What you’ll get in return**:
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See #SignifyLife through the eyes of our employees
-
Customer Order Specialist Intern
4 weeks ago
القاهرة, Egypt Signify Full timeCairo, Egypt Category Supply Chain Management Posted Date 11/27/2024 Job Id 354711 Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader...
-
Order Fulfillment Specialist
4 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**POSITION SNAPSHOT** Title**:CSA/OFA Specialist** Company: NBS Location: Cairo **Position Summary**: **The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business partners to...
-
Order Management Specialist
2 months ago
القاهرة, Egypt Air Liquide Full time**How will you CONTRIBUTE and GROW?**: Respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations. Document and escalate customer feedback to relevant departments. Collaborate with team members to improve overall customer service and satisfaction. Conduct follow-ups with...
-
Order Operation Specialist
4 months ago
القاهرة, Egypt GE HEALTHCARE Full time**Job Description Summary**: The scope of the role includes standard operating order processes and mechanisms are set on regional level, key metrics and KPI’s are defined and are measured for improved performance, while ensuring orders are fulfilled and executed compliantly and on time as per customers’ requests. The role would involve interacting with...
-
Customer Service Specialist, Customer Experience
4 months ago
القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full timeTrack record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...
-
Customer Success Specialist-2
3 weeks ago
القاهرة, Egypt Shell Full time**Job Purpose**: This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue...
-
Order Taker
3 months ago
القاهرة, Egypt NAOS Solutions Full timeJoin our team at NAOS Solutions as an Order Taker in the Contact Center department. As an Order Taker, you will be responsible for efficiently processing customer orders and providing exceptional service. - Receive incoming orders via phone - Accurately enter order details into the system - Address customer inquiries and provide product information -...
-
Customer Service Representative
2 months ago
القاهرة, Egypt International Flavors & Fragrances Full timeJob Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise. This position’s career path continues an individual contributor, not the...
-
Order Fulfilment Analyst
6 days ago
القاهرة, Egypt Nestlé Full time**Order Fulfilment Analyst** **Company**: Nestlé Business Services **Location**: Cairo, Egypt **Position Summary**: The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business...
-
Order and Delivery Manager
3 weeks ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity**: **What you will do**: - Define delivery strategies, aligning them with customer expectations in terms of cost, timeline, and specifications. - Manage and oversee the registration of incoming customer orders, ensuring clarity and accuracy. - Proactively monitor all aspects of the order to ensure timely...
-
Regional Senior Specialist Customer Service
4 months ago
القاهرة, Egypt adidas Full timePurpose & Overall Relevance for the Organization: - A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners’ portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand...
-
Senior Order Administrator
1 month ago
القاهرة, Egypt Emerson Full time**Job Summary**: We are seeking a dynamic and proactive Senior Order Administrator who will play a crucial role in our Order Management team. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Order Management Manager. **In this Role, Your...
-
Customer Success Specialist
4 months ago
القاهرة, Egypt Foodics Full time**Who Are We❓**: - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Senior Specialist Customer Service
3 months ago
القاهرة, Egypt adidas Full timePurpose & Overall Relevance for the Organisation: - This diverse role will be responsible for a variety of commercial services primarily managing regional partners portfolio (sample: B2B partners, Fashion Accounts..etc) from order to cash cycle with excellent sales and operational planning.- Key Responsibilities: - Excellent sales and operational planning...
-
Indirect Order Management Specialist-process
3 months ago
القاهرة, Egypt Genpact Full time**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Procurement & Logistics Specialist
1 month ago
القاهرة, Egypt ABB Full time**Procurement & Logistics Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...
-
Sales Support Specialist
3 weeks ago
القاهرة, Egypt Nestlé Full time**Sales Support Specialist - Order to Cash** **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...
-
Customs Clearance Specialist
3 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**POSITION SNAPSHOT** **Title: Customs Clearance Specialist** Location: Cairo, Egypt **A DAY IN THE LIFE ** - Customs Clearance of raw materials/machines/spare parts in the shortest lead time - Customs Clearance at the optimum cost - Cost optimization through tariffs reduction by checking alternative sources with bilateral / preferential trade...
-
Order Management
3 weeks ago
القاهرة الجديدة, Egypt Eaton Full time**What you will do**: As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer...
-
Customer Solution Analyst- Bahrain
3 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**POSITION SNAPSHOT** Title**:CSA/OFA Specialist** Company: NBS Location: Cairo **Position Summary**: **The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business partners to...