Indirect Order Management Specialist-process

2 months ago


القاهرة, Egypt Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500,' with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_ As an Indirect Order Management Specialist_**_ _**_within the Genpact Commercial Sales Support team _**_your main responsibility will be to handle commercial Parts Orders_**_ and _**_act as a first point of contact for Channel Partners._**

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**_ Responsibilities_**_ _**

**_The following sub-processes can fall into the scope of _**_Indirect Order Management Specialist_**_:_**_ _**
- **_Order Placement for indirect channel partners as per the Standard Operating Procedures, ensuring data quality in the database._**

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- **_Parts return follow up_**

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- **_Follow up with Channel partners on the FMI execution (IB validation, kit ordering, shipment) at the impacted end customer sites, update ERPs and reply on Channel Partner’s requests._**

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- **_Warranty and contract coverage checking_**

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- **_Ensure the relevant ERPs used by the service teams are up-to-date and accurate, help solving discrepancies._**

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- **_Follow the instructions of the business process leader and the front-line manager._**

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- **_Complete ad-hoc requests assigned by the team leader_**

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- **_Build and maintain strong working relationship with the business partners, participate in weekly and ad-hoc client calls_**

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- **_Ensure that each request related to FMI execution is documented, compliant with established business controls and is processed in a timely manner._**

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- **_Report and document all process related changes in the Standard Operating Procedures._**

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- **_Meet expectation of Genpact Learn & Development requirements._**

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- **_Ensure business continuity by delegating the tasks in case of absence_**

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**_ Minimum qualifications_**_ _**
- **_B2-C1 level of English language_**

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- **_Good years of relevant experience in Commercial/Customer service, with customer focused mindset_**

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- **_Effective and professional verbal and written communication - both with internal and external customers _**
- **_Solid critical thinking, effective problem-solving skill and accuracy_**

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- **_Ability to act as a gatekeeper and work with remote teams_**

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- **_Customer service attitude, logical thinking and analytical mindset_**

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- **_MS Office knowledge: Excel and Outlook_**

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**_ Preferred Qualifications_**

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- _Proficient in PC skills _
- **_Work experience with an ERP system (Salesforce - advantage)_**

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- **_Strong written and verbal communications skills that can effectively communicate with a diverse workforce_**

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**_ What can we offer?_**

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**_ Stable job offers - employment contract_**

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**_ Work in a multicultural and diverse environment with employees from over 30 countries_**

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**_ Genpact professional training and great career development opportunities_**

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**_ Free access to our award-winning learning platform_**

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- **

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**_
Job_**_Process Associate_

**_ Primary Location_**_Egypt-Cairo_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 27, 2024, 8:41:41 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_



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