Service Manager

3 weeks ago


مصر, Egypt Evolvice Full time

Evolvice is a German nearshore service provider with branches in Egypt and Ukraine. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients path to digital transformation. Headquartered in the heart of the automobile industry, Stuttgart (Germany), our expertise stretches from automotive, healthcare, travel, financial, governmental, insurance to manufacturing industries.

Our team is over 50 people including web (C#/.NET, Java, JS) & mobile (iOS/Android/Ionic) developers together with business analysts, project managers, QA and support staff. Our corporate culture is characterized by agile processes, autonomous teams without hierarchies, as well as openness and transparency - both internally and with our clients. Currently, we are searching for Service Manager to join the big team of professional in Cairo and work on projects related to VMware products. We are looking for an active, responsive, and devoted person.

**Responsibilities**:

- Be part of a highly specialized SRE team that works in collaboration with management, professional services, support, and vendors.
- Analyze customer requirements, facilitate, and deliver planning to customers and the engineering team.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Maintain current knowledge of the entire VMware product line.
- Define, adopt, and maintain processes, systems management concepts, and standards to be used in day-to-day activities

**Requirements**:

- 2+ years of experience in project management is preferred;
- Good communication skills in English;
- Experience in leading projects in an Enterprise environment;
- Experience with customer upgrades, adoption, consumption, retention, and expansion;
- Experience in developing and tracking detailed service plans, schedules, dependencies and critical paths;
- Able to secure and assign resources per SRE service deliverables;
- Work outside business hours if required;
- Cover a 24/7 rotational shift pattern if required;
- Scrum certificate is a plus.

We offer:

- Financial stability;
- Interesting and challenging projects within professional self-managed teams;
- Friendly team and a comfortable working environment;
- 21 working day paid annual vacation;
- Health insurance;
- Social insurance -the highest level;
- Paid sick leave;
- Performance review after 6 months.

Why You Should Work With Us:
We work as a self-driven team without complex management structures. Our teams make independent decisions without recommendations from the client. We nurture an open, transparent environment where we all enjoy our work.



  • مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Operations Manager

    4 days ago


    مصر, Egypt Premier Fitness Service Full time

    **Job Title: Operations Manager** **Company: Premier Fitness** **Location: Remote** **About Premier Fitness**: Premier Fitness is a leading full-service commercial fitness organization, specializing in conceptualization, design, equipment installation, long-term care, and management of fitness spaces. We are dedicated to providing top-notch services to...

  • IT Service Manager

    7 days ago


    مصر, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Hiring Manager

    4 days ago


    مصر, Egypt Premier Fitness Service Full time

    **Join Premier Fitness and Shape the Future with Us!** Are you a dynamic, passionate individual with a knack for finding the perfect talent to join an energetic team? Premier Fitness, a premier fitness center nestled in the heart of California, is on the lookout for a motivated and detail-oriented **Hiring Manager** to spearhead our talent acquisition...

  • Sales Manager

    4 weeks ago


    مصر, Egypt Premier Fitness Service Full time

    **Job Title: Sales Manager** **Company Overview**: Premier Fitness, a trailblazer in the fitness industry, is on the hunt for an adept and results-driven Sales Manager to bolster our dynamic team. We are committed to fostering a healthy and active lifestyle, and we believe in empowering our team members to make a meaningful impact from the comfort of their...

  • Service Manager

    4 weeks ago


    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    4 weeks ago


    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    4 weeks ago


    مصر, Egypt Giza Systems EG Full time

    **This role oversees project services, manages installations, leads a team, and addresses client issues. **Responsible for directing tasks, monitoring projects, managing contracts, and providing technical support. The role involves preparing reports, assessing training needs, and ensuring data security.** - Oversee the execution of installation and service...

  • IT Service Management

    2 weeks ago


    مصر, Egypt اورنچ مصر Full time

    About the job It Service Management - Provide 1st level of technical support & Incident management as Ticket creation, update, escalate and close incidents. - Proactive and reactive monitoring of the infrastructure devices / services and alert on performance trends that may adversely affect the service. - Diagnose issues and take preventative steps to clear...


  • مصر, Egypt اورنچ مصر Full time

    About the job Service Excellence Manager - ICT Services and Products **Job Purpose**: As a Service Excellence Manager within our organization focusing on ICT Services and Products, your role is pivotal in ensuring the delivery of high-quality services and products to our esteemed customers. You will lead a team dedicated to evaluating, improving, and...


  • مصر, Egypt Orange Full time

    **Job Purpose**: As a Service Excellence Manager within our organization focusing on ICT Services and Products, your role is pivotal in ensuring the delivery of high-quality services and products to our esteemed customers. You will lead a team dedicated to evaluating, improving, and maintaining service excellence standards, collaborating cross-functionally...


  • مصر, Egypt SSC Egypt Full time

    Understanding business cycles of outsourcing and managed services. - Manage demand from users on IT services, physical security and supervise the delivery. - Assist in building and updating Service Catalogue to streamline the services. - Ensure the service operation is running smoothly and all incident are and recorded in a service ticketing system. -...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • مصر, Egypt Speedcast Full time

    Manager Service Delivery The Service Delivery Manager interacts directly with Speedcast’s customers maintaining strong relationship and ensures that a consistent high-quality service is provided. The SDM will oversee the delivery and ongoing performance of Speedcast’s services and related technical support to customers that achieve specific performance...


  • مصر, Egypt Fortinet Full time

    **Mission**: Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a **Service Relationship Manager **to be the voice of the customer within Fortinet. **Objective**: The Service Relationship Manager has a solid technical understanding...

  • IT Service Manager

    3 days ago


    مصر, Egypt اورنچ مصر Full time

    About the job IT Service Manager **Incident management system configurations**: - Create custom ticketing reports. - Define custom KPIs. - Update custom ticket categories. - Update custom ticket priority or status. - Create and update operations team accounts with required access and permissions. - Custom ticket parameters **True sight**...


  • مصر, Egypt Fortinet Full time

    **Service Relationship Manager - Fortinet Advanced Support** The Service Relationship Manager’s (SRM) main goal is to build strong pivotal relationships with a select group of strategic customers for the effective delivery of Fortinet’s premium level support services - Advanced Support. The Fortinet SRM is consultative in their approach and works to...


  • مصر, Egypt Philips Full time

    **Job Title**: Service Delivery Manager As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...

  • Executive Assistant

    3 weeks ago


    مصر, Egypt Premier Fitness Service Full time

    **Job Title: Executive Assistant** **Responsibilities**: **Executive Support**: - Provide high-level administrative support to executives. - Manage calendars, schedule appointments, and coordinate meetings. - Handle travel arrangements and logistics. **Organizational Skills**: - Maintain efficient filing systems and document management. - Coordinate and...


  • مصر, Egypt Bühler Full time

    Introduction Bühler Group in Cairo, Egypt is looking for a passionate professional to join our team as Service Operations Manager. This position will be responsible to lead the regional service station and develop the service business in the assigned region. Diversity Tasks - Comprehend the operational requirements and expectations of clients across...