IT Service Manager

1 day ago


مصر, Egypt اورنچ مصر Full time

About the job IT Service Manager

**Incident management system configurations**:

- Create custom ticketing reports.
- Define custom KPIs.
- Update custom ticket categories.
- Update custom ticket priority or status.
- Create and update operations team accounts with required access and permissions.
- Custom ticket parameters

**True sight** configurations**:

- Create custom reports as per operations team Requirements.
- Configure updates for nodes to be monitored (add, remove, update nodes)
- Customize monitoring thresholds and trap thresholds as needed.

**Patching**:

- Configure the tool to download patches from new online sources as needed.
- Monitor and fix issues with patching module.

**Discovery**:

- Monitor discovery process for infrastructure elements.
- Perform manual discovery as needed.
- Configure the discovery tool to add new nodes or new subnets.
- Monitor synchronization of discovered items into CMDB
- Troubleshoot and fix issues.

**Capacity management**:

- Assist in customizing thresholds and metrics (OpenStack, VMware, storage, servers, network, databases) as per operational requirements.
- Assist capacity manager for reporting and Planning.
- Define custom reports as per operational requirements.
- Review tool recommendations and coordinate with the operations manager
- Configure new nodes in the tool as needed.
- Troubleshoot and fix issues.
- Asset Management related tasks specific to Cloud Platform

**Requirements**:

- 4+ years of total experience in related field
- Relevant IT certifications (or equivalent training/experience)



  • مصر, Egypt BASYS IT-Service GmbH Full time

    Sind Sie bereit für neue Horizonte? Die BASYS IT-Service GmbH bietet derzeit IT-Dienstleistungen in 14 verschiedenen europäischen Ländern an und ist an mehr als 30 Standorten tätig, darunter London, München, Barcelona und Prag. Wir helfen, pragmatische Lösungen durch unsere exklusive Tätigkeit zu schaffen. Unsere Kunden vertrauen auf unseren...

  • Sales Account Manager

    7 months ago


    مصر, Egypt Dot IT Full time

    Job Responsibilities: - Build relationships with potential clients by seeking out their needs and offering solutions. - Acquire new accounts through inbound leads, cold calling, networking, and social media. - Create, negotiate and close deals with new and existing clients. - Manage key accounts. - Act as a point of contact for clients. - Handle complaints,...

  • IT Service Manager

    7 months ago


    مصر, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Service Manager

    2 weeks ago


    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    3 days ago


    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    2 weeks ago


    مصر, Egypt Staff Arabia Full time

    We are hiring! Our client is a leading company specialized in Heavy Industry Science & Technology based in China is now hiring **Position required**: Service Manager (5-10 years experience in Heavy Equipment is a must) **Work type location**: Egypt / Remotely **Responsibilities**: - Responsible for managing the service team and all service activities...


  • مصر, Egypt Sigma IT Full time

    Experience Needed: - 1 to 2 years - Technologies: - TeleSales / Call Center - Job Type: - Full Time - Salary: - Confidential, commission - Languages: - Arabic, English - Location: - Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop...


  • مصر, Egypt Sigma IT Full time

    -Experience Needed: 1 to 2 years Technologies: TeleSales / Call Center Job Type: Full Time **Salary**: Confidential, commission Languages: Arabic, English Location: Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop strong...


  • مصر, Egypt Sigma IT Full time

    Experience Needed: - 1 to 2 years - Technologies: - TeleSales / Call Center - Job Type: - Full Time - Salary: - Confidential, commission - Languages: - Arabic, English - Location: - Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop...


  • مصر, Egypt Sigma IT Full time

    Experience Needed: 1 to 2 years Technologies: TeleSales / Call Center Job Type: Full Time **Salary**: Confidential, commission Languages: Arabic, English - Location_: Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop strong...


  • مصر, Egypt Sigma IT Full time

    -Experience Needed: 1 to 2 years Technologies: TeleSales / Call Center Job Type: Full Time **Salary**: Confidential, commission Languages: Arabic, English - Location_: Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop strong...


  • مصر, Egypt Sigma IT Full time

    Experience Needed: - 1 to 2 years - Technologies: - TeleSales / Call Center - Job Type: - Full Time - Salary: - Confidential, commission - Languages: - Arabic, English - Location: - Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop...


  • مصر, Egypt Sigma IT Full time

    **Job code/title**: SIT-bd-1/DC-1 Experience Needed: 1 to 2 years Technologies: TeleSales / Call Center **Job Type**: Full Time **Salary**: Confidential, commission Languages: Arabic, English **Location**: Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective...


  • مصر, Egypt Sigma IT Full time

    Experience Needed: 1 to 2 years Technologies: TeleSales / Call Center Job Type: Full Time **Salary**: Confidential, commission Languages: Arabic, English Location: Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop strong...


  • مصر, Egypt Sigma IT Full time

    Experience Needed: 1 to 2 years Technologies: TeleSales / Call Center **Job Type**: Full Time **Salary**: Confidential, commission Languages: Arabic, English **Location**: Egypt **About the Job**: - Identify, contact and generate leads to gain market share, promote our products & services with prospective customers. - Initiate and develop strong...

  • IT Service Management

    7 months ago


    مصر, Egypt اورنچ مصر Full time

    About the job It Service Management - Provide 1st level of technical support & Incident management as Ticket creation, update, escalate and close incidents. - Proactive and reactive monitoring of the infrastructure devices / services and alert on performance trends that may adversely affect the service. - Diagnose issues and take preventative steps to clear...


  • مصر, Egypt IT VIKINGS Full time

    10 - Sep **What You Will Be Doing** **Act as sales engineer for selling following security solution for multiple vendors**: - Authentications solutions - Forensics Software - Data Security Solutions - Compliance and Audit Solutions - Endpoint and Mobile Security - Network Security - Malware analysis solutions - Establish and maintain executive level...

  • Senior Account Manager

    7 months ago


    مصر, Egypt IT VIKINGS Full time

    **What You Will Be Doing** **Act as sales engineer for selling following security solution for multiple vendors**: - Authentications solutions - Forensics Software - Data Security Solutions - Compliance and Audit Solutions - Endpoint and Mobile Security - Network Security - Malware analysis solutions - Establish and maintain executive level relationships...


  • مصر, Egypt IT VIKINGS Full time

    10 - Sep **What You Will Be Doing** **Act as sales engineer for selling following security solution for multiple vendors**: - Authentications solutions - Forensics Software - Data Security Solutions - Compliance and Audit Solutions - Endpoint and Mobile Security - Network Security - Malware analysis solutions - Establish and maintain executive level...

  • Associate Manager

    1 week ago


    مصر, Egypt Aclat Star IT Solutions Full time

    **Location**:Cairo, Egypt We are looking for hands-on **Project Manager** who is forward-thinking individual, with Project and People Management skills. You will participate in all phases of the software lifecycle with an emphasis on tracking the overall release with focus to scope and timelines. And Manage the team of developers as people...