Senior Technical Support Specialist
4 days ago
Details
Required Experience 3+
Department Business Operations & Support Services
Career Level
Position Location Cairo / Alexandria
**Skills**:
- Linux
Windows
Networks
troubleshooting
Technical Support
MacOS
Requirements and responsibilities
**Key Responsibilities**:
- Locate the right support articles and troubleshooting info.
- Adaptable person with mirroring skills who can work with practitioners who have been using the App for a decade or work with a new employee who barely knows the basics and adjust the level of information and communication accordingly.
- MacPractice is a client that empowers people and like them to work individually with high sense of responsibility and report or escalate when required.
- Escalating and de-escalating skills will help in certain situations.
**Job Requirements**:
- English B2 proficiency.
- Experience with Numbers on MAC devices.
- Windows Experience.
- Linux experience.
- Network experience.
- Excellent interpersonal and soft skills.
- Multi-tasking is required.
- Previous MacOS support for 1 year at least.
- Ability to learn independently.
- Preferred fair knowledge of the American culture will save cultural barriers and miscommunication.
- Escalating and de-escalating skills will help in certain situations.
- Detailed oriented person.
- Basic network knowledge.
- Strong troubleshooting skills.
- Ability to research and find answers on your own.
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