Senior IT Support
1 week ago
Position:
Senior IT Support
**Job Description**:
The IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
**Responsibilities**:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners as per company standards.
- Setting up accounts for new users
- Responding in a timely manner to service issues and requests
- Testing new technology
- Establish routine tasks to clean and update systems related to end user machines.
- Participates in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral equipment, and software to assure continuous operations.
- Remotely accessing hardware or software for clients to make changes and fix problems.
- Providing technical support across the company
- Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to server backup operations, identification, and replacement and repair of components.
- Participates in installation and configuration of networked computer users, e.g., computers, printers, modems, peripheral communications equipment, and software.
- Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
- Updates existing security software on networks and workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
- Monitors status of file servers, and network equipment to ensure constant availability. Takes corrective actions and notifies other staff of unresolved problems.
- May assist in monitoring local and wide area network usage and performance. Confers with networking specialists regarding problems.
- Maintains currency of knowledge and skills related to the duties and responsibilities.
- Performs other related duties as assigned
Required Qualifications
- BSC. Engineering or Relevant Major.
- 3-5 Years of Experience.
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Familiarity with both PC and Mac Hardware and Software
- Experience with Network Repairs and Analysis
- Good Customer Service Skills
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
- Knowledge of other required Computer Systems for different work environments.
- Experience with Windows AD, DHCP, DNS is must
- Experience with Microsoft SCCM is plus
- Experience with ITIL is must
- Experience with Azure AD is a plus
- Experience with AWS is a plus
- Excellent analytical thinking abilities and attention to details.
- Documentation and organizational skills
- Excellent command of the English language.
**Location**:
EG-Cairo, Egypt (Al Emdad & Al Tamween)
Time Type:
Full time
Job Category:
Information Technology
-
Senior Accountant
6 days ago
مصر, Egypt Informa Global Support Full timeCompany Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Senior R2r Accountant
1 week ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Senior IT Support
2 weeks ago
مصر, Egypt Arrow Electronics, Inc. Full time**Position**: Senior IT Support The IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the...
-
Senior Network Admin
2 weeks ago
مصر, Egypt RED IT Corp Full timeSenior network admin, good experience in Windows server,MS Exchange, Linux and other related products. - Preferred Cisco and Microsoft certified - Prefer Alexandria and nearby governorates **Job Category**: **IT - Network**: - Job Requirements **Experience**: Min: 4 Years **Career Level**: Any **Job Type**: Full Time **Vacancies**: 1 Open...
-
Finance Administrator
1 week ago
مصر, Egypt Touch Support Full time**Finance Administrator** Required work experience: not required Full-time, remote work **Who are we?** Touch Support is a multinational Business Process Optimization company based in the United States. We have over 400 employees in the United States and Europe, and we are rapidly expanding our Account receivables and Account payable teams to work with...
-
Senior Specialist Support and Implementation
2 weeks ago
مصر, Egypt Plugin Talents Full time**About the job Senior Specialist Support and Implementation**: Key responsibilities: Observing all switches performance from processing point of view. Investigate and analyze cases detected from different stakeholders and channels. Open and follow up until closure tickets with Vendors according to each type; inquires, notifications, bugs, improvements,...
-
Senior Software Support Engineer, Uk
2 weeks ago
مصر, Egypt Canonical - Jobs Full timeThis is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Act as the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...
-
Senior Technical Support Engineer
1 week ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 2 year Department Customer Operations Career LevelSenior Position Location Cairo **Skills**: Sql server Linux API Requirements and responsibilities **Senior Technical Support Engineer**:** Play BIGGER!** Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and...
-
Senior Principal
1 week ago
مصر, Egypt Oracle Full timeSenior Principal / Principal Advanced Support Engineer, ACS Global Delivery, DB & ES-22000F2B **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Senior Principal / Principal Advanced Support Engineer**, **Database** **Advanced Customer Services (ACS) / Advanced Services Engineer...
-
Senior Principal
1 week ago
مصر, Egypt Oracle Full timeSenior Principal / Principal Advanced Support Engineer, ACS Global Delivery, DB & ES-22000F4N **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Senior Principal / Principal Advanced Support Engineer**, **Database** **Advanced Customer Services (ACS) / Advanced Services Engineer...
-
Senior Tech Support Engineer
1 week ago
مصر, Egypt Orange Business Full time**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...
-
Senior Application Support Engineer
2 weeks ago
مصر, Egypt Giza Systems EG Full timeThe Senior Oracle DBA with OEM expertise is responsible for the operations, implementation, maintenance, and performance tuning of Oracle database systems across the organization. - This role involves utilizing Oracle Enterprise Manager extensively for monitoring, management, and administration tasks.Resolve most technical incidents independently within...
-
Senior IT Technical Support
3 weeks ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...
-
Senior Application Support and Cloud Operations
2 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...
-
It-support-spezialist - Kairo
3 weeks ago
مصر, Egypt BASYS IT-Service GmbH Full timeSind Sie bereit für neue Horizonte? Die BASYS IT-Service GmbH bietet derzeit IT-Dienstleistungen in 14 verschiedenen europäischen Ländern an und ist an mehr als 30 Standorten tätig, darunter London, München, Barcelona und Prag. Wir helfen, pragmatische Lösungen durch unsere exklusive Tätigkeit zu schaffen. Unsere Kunden vertrauen auf unseren...
-
Senior Application Support Engineer
1 week ago
مصر, Egypt BI-Technologies Full time**Join our growing team of achievers and take your career to the next level!**: At BI-Technologies, we all work as one big family. We pursue an environment that sparks achievement enabling people to excel and demonstrate their skills and abilities. Our employees enjoy exposure to vast career opportunities and ongoing development in a workplace where they...
-
Acs Senior Support Engineer
2 weeks ago
مصر, Egypt Oracle Full timeACS Senior Support Engineer - AppsDBA -22000D3M **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for...
-
Business Support Senior Specialist vois
2 weeks ago
مصر, Egypt Vodafone Full time**Description**: Role purpose: NSE _VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). Business Support Senior Specialist acts as the POC (point of contact) for the internal business customer and NSE VOIS Management, performing both - a role of NSE...
-
Netwitness - Senior Engineer, Technical Support
2 weeks ago
مصر, Egypt RSA Full time**NetWitness - Senior Engineer, Technical Support (AMER Hours)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises,...
-
Senior Advanced Support Engineer for Scm
6 days ago
مصر, Egypt Oracle Full timeSenior Advanced Support Engineer for SCM (eBS and Fusion)-22000AOU **Applicants are required to read, write, and speak the following languages***: Arabic **Preferred Qualifications** **Responsibilities** - ** **Works with the client to understand requirements, functionality and business processes - Translate customer requirements into deliverable products...