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Senior Specialist Support and Implementation

4 months ago

مصر, Egypt Plugin Talents Full time

**About the job Senior Specialist Support and Implementation**:
Key responsibilities:
Observing all switches performance from processing point of view.
Investigate and analyze cases detected from different stakeholders and channels.
Open and follow up until closure tickets with Vendors according to each type; inquires,
notifications, bugs, improvements, new features.
Open and follow up until closure tickets and mails from Internal units and departments.
Propose solutions and workarounds to improve and fix issues.
Perform Test cases as assigned from direct manager.
Communicate positively and clearly with all stakeholders.
Ensure resolving of cases following SLA and OLA.
Capture Incidents, and alerts over the internal and external tickets.
Build, tune, and execute SQL scripts.
Develop new basic reports.
with Aggregators, Direct Terminals.
Investigate HSMs Interface logs and traces with vendors and Schemes.
Certifying ATM, POS, softpos, MPGS, Cybersource with schemes.
Certifying aggregators, merchants with Acquirer switch.
Certifying issuing products with Acquirer switch.
Implement and support new issuing products.
Implement and Parameter Card product.
Implement and Parameter Acquirer product.
Support acquirer and issuer back-office function executions.
Support all environments test, dev, pre-prod, and production.
Adhere to policies and procedures.
Daily handover of activities and tasks handled, and progressing.
Availability to support in non-business hours as and when needed.
Take ownership of assign tasks in ATM, POS, E-COM, and Card/Cardless processing services.
Adoptable to new technologies in Card/cardless processing service.
Attend all assigned training courses meeting prerequisites.
Participate in solution designs, preparing presentations and documentations related to the
Department.
Have flexibility to occasionally work off-schedule.
Reporting to Engineering Manager / Senior Engineering Manager.

Typical skills, and background:
4-6 years Experience in banking/Fintech either
IT/IT-OPS.
Bachelors degree BIS, Computer Science,
Electric Engineering graduate..
Good Understanding in agile, and scrum.
Multi-Tasking, Communication skills, Working on
Shifts, time management, work more than 8 hours
according to business need