Mea Associate Medical Information

4 weeks ago


مصر, Egypt Amgen Full time

Career Category

Medical Affairs

**Job Description**:
**Responsibilities**:
Collaboration & Management
- Lead/contribute to local/regional Medical Information projects and initiatives as assigned
- Provide onboarding/training for Medical Information vendors, external partners and internal field force as assigned
- Collaborate with cross functional partners on shared goals and activities

Resources & Planning
- Maintain local content repositories, including content for Call Center
- Analyze Medical Information content needs & provides input to GCCLT
- Adapt and maintain local/regional content per local/regional requirements
- Report on trends/insights for assigned product(s)
- Identify opportunities to increase business capability, efficiency and effectiveness

Performance & Compliance
- Respond to escalated enquiries in compliance with regulations and company SOPs/guidelines, including performing literature searches and timely triage of AE/PC
- Facilitate expanded access requests as appropriate
- Assist with ensuring target service levels (enquiries, efficiency, quality, content) and customer expectations are met for Contact Center
- Maintain and expand product and TA knowledge

Accountabilities
- Support Contact Center operations and management (if applicable)
- Local/Regional Medical Information Lead for one or multiple products
- Handling escalated enquiries from Contact Center
- Oversight of functional projects/initiatives
- Minimum Requirements
- Bachelor Degree in Pharmaceutical Sciences, MD, or BSc or local equivalent
- Minimum 2 years working experience
- Preferred Requirements
- At least 1 year of experience in Medical Information
- Direct clinical experience (eg. pharmacy, nursing, medicine)
- Fluency in French is an advantage
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to handle multiple tasks and competing priorities
- Demonstrated time management skills
- Ability to work in a team environment and/or independently as needed
- Solid skills in conducting comprehensive literature searches and in critically appraising scientific literature
- Sound working knowledge of ethical, legal and regulatory guidelines and requirements applicable to medical affairs activities
- Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
- Proficient in Outlook, PowerPoint, Excel, Word software programs, CRM Databases
- Competencies
- Proficient language skills (comprehension, speaking, reading and writing) in English and local language
- Strong organizational skills
- Excellent interpersonal skills
- Outstanding computer and keyboarding skills (proficient in Office)

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