Delivery Excellence Expert vois

**Role purpose**: This role is part of the new Office IT team within Vodafone Shared Services. The Demand and Delivery Management Lead acts as an experienced project manager, managing end to end complex projects through the entire life-cycle from requirements definition until rollout to the VOIS centres. The role is responsible for on-time, on-budget and...

**Role purpose**: Group Finance Operations is a vertical function across all Vodafone markets and is the operational heart that is accountable for the delivery of the financial actuals across Vodafone. S16 Stabilization Lead is responsible for driving the stabilization of processes, systems with regards IFRS 16 adoption E2E across the organization and the...

**Role purpose**: This role is part of the internal IT team at VOIS Egypt. The person is a technical expert ensuring the implementation of state of the art security systems in accordance to the Information Security policies. The role collaborates closely with the Information Security teams within other VOIS centres as well as other Group Security...

The Delivery Excellence is responsible for identifying and driving the Elimination and Simplification of the end-to-end processes The Delivery Excellence will work with the Product Owner and Business SMEs involved in the end-to-end processes to drive the desired outcome. The role requires the DEL is to effectively capture, document and manage business...

**Role purpose**: - Managing and coordinating IT accounts logistics within the UK Network team, new hires on-boarding, Laptops, System account requests. Reports generation, nevertheless simple automation for repetitive tasks. **Key accountabilities and decision ownership** - Account coordinator for 200+ employee - Group Mailbox Monitoring - High Level...

**Role purpose**: - (1) Requesting and administering IT user accounts for all non-FTE staff and direct partners. Dealing with mailbox, queries, and account issues. - (2) Assisting in the enrolment of new starters (FTE and work Package). Providing basic user support on the first day, dealing with queries, etc - (3) Assisting with PO requests and GRNs for...

**Role purpose**: - Perform Business Analysis and Data Management across Networks Centres, collating relevant information around technology metrics, financial data and HC data, consolidating business reporting and dashboards, validating consistency of data and producing recommendations for OPC and Networks Management team. - Lead a team of business managers...

**Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...

**Role purpose**: To deliver best in class learner experience and impact for centre teams with a focus on functional capability development. **Key accountabilities and decision ownership** - Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training,...

**Role Purpose**: - Drive decisions for operational activities and set strategic goals - Lead VOIS Care operations for diversified markets, service lines and segments (Germany, Ireland, Italy, Spain and CIOT, through multi-channel (Back Office, Web-Chat, Voice & Converged) for any given market. - Account manager and single interface with partners, owning...

**Role Purpose** 1) The Digital lean is responsible for identifying and driving the Elimination and Simplification of the end-to-end processes within VOIS 2) The Digital lean will work with the Product Owner and Business SMEs involved in the end-to-end processes to drive the desired outcome. 3) The role requires the DL is to effectively capture, document and...

**Role purpose**: **Key accountabilities and decision ownership**: - Create engaging learning activities and compelling course content that enhances retention and transfer - Create story boards - Conduct instructional design researches and analysis to ensure latest adoption of models and theories - Create supporting material - Design to include,...

**Role Purpose**: In the role you will support the Vodafone Head of NSE-VOIS. The role requires relationship building across both the NSE _VOIS team and with other PAs across _VOIS and Group functions. You will be responsible for the efficient running of the Head time, manage requests for time or deliverables and organizing events, meetings and managing the...

**About the role**: Job purpose: - To provide end-to-end ownership for all Telecom Solutions (RFCs) being delivered to assigned customers within committed timeframe and meeting quality standards & other defined KPI’s in order to ensure Outstanding customer experience. (Change & Release Management). Key Result Areas: - End to end accountability from the...

Fluent english (written/spoken) - 1 to 2 years of experience in Customer Service - Experience with Microsoft Office, Outlook, Word and Excel - Self-discipline, quick learning, diligence and proactivity - Available to travel for a week of training Job summary The Delivery Station Liaison is an in-station customer service associate that enables real-time,...

We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...

**Role Purpose**: As a visualization expert in Intelligence team will be responsible for transforming complex data into clear, insightful, and visually engaging representations. To facilitate understanding and decision-making by presenting information in a compelling and accessible way. Focus is to design, integration and deployment of Visualization tool...

**Key accountabilities and decision ownership** - Create engaging learning activities and compelling course content that enhances retention and transfer - Create story boards - Conduct instructional design researches and analysis to ensure latest adoption of models and theories - Create supporting material - Design to include, gamification, interaction which...

We are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team, training and recruiting new staff, monitoring progress, orders assignment and supervision and managing budgets Job responsibilities: -...

**Role purpose**: - To support Health & Safety culture across the organization and partners and to ensure VOIS employees and business partners are provided with an admired workplace and a safe working environment achieving zero fatality and property loss. - To support company management in decision making process in regards to risks associated with the...