Delivery Manager/ Call Centre Operator

3 weeks ago


مصر, Egypt Yalla Order Delivery App Full time

We are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team, training and recruiting new staff, monitoring progress, orders assignment and supervision and managing budgets

Job responsibilities:

- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Service Delivery Manager Skills:

- Customer service skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solvingskills
- Excellent verbal and written communication skills
- English and arabic is a must
- Excel proficiency

**Salary**: E£5,000.00 - E£7,000.00 per month

Ability to commute/relocate:

- El Gouna: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)
- managerial: 1 year (preferred)

**Language**:

- English and Arabic (required)



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