Senior Commercial Application Specialist

2 days ago


Cairo, Egypt Alliance Global Full time

Pre-Sales Support:
Performs product demonstrations at customer or company sites.
- Prepares and presents seminars to a wide array of audiences.
- Helps support technical training for Sales Representatives as appropriate.
- Collaborates with Sales Representatives to develop technical selling strategies.

Post-Sales Support:

- Demonstrates basic operating and troubleshooting procedures for instruments workflow.
- Provides and continuously updates customer contact relevant information. Track, record, and document relevant information from all technical enquires from customers.

Other Roles & Responsibilities:
Reports on activities in the field on a regular basis to the Manager and Sales partners through written reports and regular telephone conversations.
- Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.
- Stays current on scientific and industry trends and innovations.
- Participates in interdepartmental projects.
- Accountable for managing expenses, scheduling, and tracking activities.
- Participates actively to support Sales and Service meetings as required.
- May be required to perform other related duties as required and/or assigned.
- Actively updates leads in the CRM
- Monitors, updates, and closes technical support cases which have been assigned to him/her



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