Senior Technical Support Engineer
4 days ago
**About the role**:
1. To provide a professional first technical point of contact for the customer.2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.3. Provide updates as needed to the customer in order to meet performance objectives.4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.5. To perform technical escalations in line with company procedure.6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.8.Document all troubleshooting and a case management actions via the electronic case management system.9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
Description Type
Visibility
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous
**Contract**:
Regular
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