Support Engineer
3 days ago
**Join our Team**:
**About This Opportunity**
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
**What you will do**
- Handle customer issues as dedicated support, 24x7
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
- Mentor Remote Service Gateway (RSG)
- Drive CSR review meetings with SDM
- Perform preventive maintenance.
- Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability.
You will bring
- Education: bachelor’s degree in engineering
- Min years of experience: 5-8 Years of experience
- Domain experience:
- CS Core domain resource with hands-on experience on IMS products:
- CSCF, MTAS, SBG/BGF
- MSC-S, M-MGW, STP/IP-STP, APG43 Linux, and BSP Platform and Knowledge about UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE will be added benefit.
- Able to manage the parameter and configuration changes with impact analysis on IMS.
- Mobile Call flows and Protocols understanding, VoLTE call flows CS Fallback procedure.
- Solving SIP and Diameter protocols handling
- Understanding of Cloud/Virtualization concepts and managing VNF
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skills
- Working with people
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
***Primary country and city**: Egypt (EG) || Cairo
**Job details**: Support Engineer
-
Application Support Engineer
2 weeks ago
القاهرة, Egypt Giza Systems EG Full timeWe are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...
-
IT Support Engineer
1 month ago
القاهرة, Egypt Property Finder Full timeFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...
-
Charging Support Engineer
2 months ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **Our Exciting Opportunity** We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The...
-
Desktop Support Engineer
3 months ago
القاهرة, Egypt CBRE Excellerate Full time**Key Tasks** - Install, configure, and support all Microsoft desktop operating systems. - General hardware installation and troubleshooting (desktop). - General troubleshooting on all IT related equipment. - Respond to and resolve support calls at customer sites. - Remote administration of desktops/laptops across the UAE and Africa. - Compile desktop and...
-
Technical Support Engineer
1 month ago
القاهرة, Egypt Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Engineer, Integration Support
2 months ago
القاهرة, Egypt Mrsool Full time**The Job in a Nutshell** As an Integration Support Engineer, your main responsibility will be to solve integration support problems and make sure that store partners can smoothly integrate with Mrsool in a complex technological environment. You will be responsible for providing L0 support required by the internal stakeholders and store partners, for any...
-
Senior Application Support Engineer
2 weeks ago
القاهرة, Egypt Giza Systems EG Full timeWe are looking for a dedicated senior support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...
-
Ip Support Engineer
4 weeks ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity** We are looking for a IP Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. You will be...
-
Technical Support Engineer
2 months ago
القاهرة, Egypt Arrow Electronics, Inc. Full time**Position**: Technical Support Engineer **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS **we are at the forefront of new internet security technology, providing businesses...
-
Technical Support Engineer
3 months ago
القاهرة, Egypt SecurityScorecard Full time**About SecurityScorecard**: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over...
-
Sr Customer Support Engineer
2 months ago
القاهرة, Egypt Contentsquare Full time**At Contentsquare, this means you will**: - Form close relationships with our customers. Our customers will consider you part of their team.. - Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on our product and become an expert in the larger analytics space.. - Communicate technical concepts...
-
Technical Support Engineer
2 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: - Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution- - Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers- - Serve as the primary point of...
-
Tech Support Engineer
1 month ago
القاهرة, Egypt Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Software Technical Support Engineer
2 weeks ago
القاهرة, Egypt Instabug Full time**Job Purpose** Responsible for providing support to Instabug’s growing number of customers across different segments, industries and regions. Also having a comprehensive understanding of all Instabug’s products to be able to solve problems and translate technical concepts to our client base. The SSE is responsible for delivering an excellent customer...
-
Technical Support Engineer
3 months ago
القاهرة, Egypt Orange Full time**Votre rôle**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...
-
Senior Technical Support Engineer
1 month ago
القاهرة, Egypt Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Technical Support Principal Engineer
1 month ago
القاهرة, Egypt Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Technical Support Engineer Ii
1 month ago
القاهرة, Egypt Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Technical Support Engineer
1 month ago
القاهرة, Egypt Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Uc & Cloud Support Engineer
2 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: - Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS. - Collaborating with cross-functional teams to escalate and resolve complex technical issues. - Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency. - Contributing to the development of knowledge...