Tech Support Engineer

1 month ago


القاهرة, Egypt Aveva Full time

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at

AVEVA Careers


For more information about our privacy policy and how to manage cookies, visit our

Privacy Policy


The Job

The job holder is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.
- Responsibilities_
- Provides routine first line product support as required to customers in the region, under guidance from more senior members of the team
- Promptly address and resolve customer complaints or technical issues, with guidance and escalation if necessary
- Provides high quality, specialist product training in both AVEVA training centres and at customer locations
- Contributes to the delivery of deployment and configuration services to AVEVA’s customers
- Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
- Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
- Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
- Provides pre-sales support as required by line management. See Technical Sales job descriptions for details of pre-sales support activities.

Skills & Qualifications
- Strong customer service skills
- An aptitude for delivering training and/or some experience in delivering customer focused technical training
- Associate’s or Bachelor’s degree (or equivalent experience) in a relevant engineering discipline.
- Good problem-solving skills
- The ability to manage and handle multiple commitments simultaneously
- Willingness to travel extensively (potentially worldwide) to perform consultancy tasks

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.



  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Role Purpose: knowledge retention (technical and customer) and enhancement in the team Act as the point of reference and mentor for the team Share experience and knowledge within the team Provide day-to-day guidance and coaching Guide the newcomers through their induction phase Technical knowledge and overall skills enhancement Create,...


  • القاهرة, Egypt Dsquares Full time

    Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not just...

  • Tech Lead

    2 months ago


    القاهرة, Egypt Block Gemini Egypt Full time

    **Job Title: Tech Lead** The main purpose of this role is to lead a team of Software Engineers and help delivering business critical projects whilst maintaining high morale, managing the day to day activities in an efficient and professional manner and ensuring all team targets are met as advised by management. **Duties and Responsibilities**: Utilizing...

  • Senior Tech Lead

    2 months ago


    القاهرة, Egypt Block Gemini Egypt Full time

    **Job Title**: Senior Tech Lead **Duties and Responsibilities**: - **Technical Leadership**: Provide direction and guidance on the design, development, and deployment of software solutions, ensuring adherence to industry best practices and company standards. - **Architecture and Design**: Lead the architectural design of complex, scalable systems and...

  • Tech Lead in Python

    2 months ago


    القاهرة, Egypt robusta Full time

    Octopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...


  • القاهرة, Egypt Giza Systems EG Full time

    We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...

  • IT Service

    2 months ago


    القاهرة, Egypt robusta Full time

    **Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...

  • IT Support Engineer

    1 month ago


    القاهرة, Egypt Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...


  • القاهرة, Egypt Ericsson Full time

    **Join our Team**: **Our Exciting Opportunity** We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The...


  • القاهرة, Egypt Vodafone Full time

    **Key Accountabilities & Decision Ownership**: - Provide strong technical support in transmission - Ensure proper and timely handling of individual/global complaints related to transmission area - Development, Report and implementation of enhancement projects and work streams - Implement preventive software correction packages on Transmission nodes to solve...


  • القاهرة, Egypt CBRE Excellerate Full time

    **Key Tasks** - Install, configure, and support all Microsoft desktop operating systems. - General hardware installation and troubleshooting (desktop). - General troubleshooting on all IT related equipment. - Respond to and resolve support calls at customer sites. - Remote administration of desktops/laptops across the UAE and Africa. - Compile desktop and...


  • القاهرة, Egypt Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: - Validate the detailed technical design of complex VPN Implementations. - Accountable for the right-on-time and right-first-time error-free for basic & full configuration for new implementations for MPLS & SD-WAN connections. - Perform provisioning & meshing function for new implementations. - Perform router configuration, activation and...


  • القاهرة, Egypt Mrsool Full time

    **The Job in a Nutshell** As an Integration Support Engineer, your main responsibility will be to solve integration support problems and make sure that store partners can smoothly integrate with Mrsool in a complex technological environment. You will be responsible for providing L0 support required by the internal stakeholders and store partners, for any...

  • Ai Engineer

    1 month ago


    القاهرة, Egypt Whitecollars Full time

    **Company Description** Whitecollars is an innovative HR services company dedicated to providing top-notch solutions to our clients. We’re currently developing an HR tech solution that leverages artificial intelligence to revolutionize HR processes. We’re looking for a skilled AI Engineer to join our team and lead the development of this cutting-edge...


  • القاهرة, Egypt Giza Systems EG Full time

    We are looking for a dedicated senior support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...

  • Ip Support Engineer

    4 weeks ago


    القاهرة, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity** We are looking for a IP Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. You will be...


  • القاهرة, Egypt Arrow Electronics, Inc. Full time

    **Position**: Technical Support Engineer **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS **we are at the forefront of new internet security technology, providing businesses...


  • القاهرة, Egypt SecurityScorecard Full time

    **About SecurityScorecard**: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over...


  • القاهرة, Egypt Contentsquare Full time

    **At Contentsquare, this means you will**: - Form close relationships with our customers. Our customers will consider you part of their team.. - Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on our product and become an expert in the larger analytics space.. - Communicate technical concepts...