Service Process Manager

5 months ago


مصر, Egypt Orange Full time

**votre rôle**:
**Benefits of the job**:
This job opportunity is a great way to boost your career. You will have an interesting and critical position within CTIO and work in transversal with many Orange Business entities. On top of that, you will have full autonomy in organizing your daily job.

QOS is a dynamic team and upon arrival, you will receive full support from the entire team who will ensure your skills development.

**Job description and responsibilities**:
To start as a junior, you’ll be mainly in charge of following current activities:

- Define support chains using standard models and implement them in dedicated tools.
- Setup service level commitments with customer (SLA) and supplier (OLA).
- Represent the team at required meetings with other teams and entities.

Once you are comfortable with current processes, you’ll be acting as product owner:

- Solely in charge of one or several specific areas (Big Data scope for example)
- Expected to propose new processes on your scope
- Improve digitalization and automation of your processes
- Able to assess new IT environment and propose innovative agreement processes

As a member of PAAD team, you’ll also contribute to other missions owned by the other product owners:

- Report your activities and manage in autonomy your workload and tasks.
- Component urbanization in OrangeCarto.
- Business importance scoring. Data quality management.

**votre profil**:
**Required skills**:
To be able to fulfill this dream like job, you will arrive with:

- Customer oriented and focused on quality of service.
- Autonomous, able to work within a self-managed team (no operational manager).
- Strong improvement will, proactive and self-motivated attitude, innovative spirit
- Project management experience (prioritization and time management, multitask mindset).
- English (spoken and written).
- Good communication skills.
- Analysis and synthesis abilities. Office365 skills (use of Excel and Teams is mandatory).

**le plus de l'offre**:
**Appreciated extra skills**:

- French speaker.
- Knowledge of Incident Management. Knowledge of Orange Business organization.

**contrat**:
CDI



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