Field Service Manager

5 months ago

مصر, Egypt General Motors Full time

**Job Description**:
As the **Field Service Manager **you will manage the service/field operations for the assigned dealer, perform network targeting excellence in service, in line with corporate standards, and support the dealer in achieving service KPIs, grow profitability and customer satisfaction, and take the voice of the customer back to the organization for product/process improvements with concerned function.

**Other responsibilities include**:

- Ensure the implementation of GM service & warranty standards in his/her area of responsibility.
- Lead the continuous improvement in service process to support CSI improvements
- Manage Customer request for assistance CRA within targeted time, assure satisfactory closure
- Act as 1st line TAC reporting product concerns to quality/source plants
- Approve /Control warranty transactions targeting customer satisfaction.
- Develop Dealers business plan and track KPIs for improvement
- Report product/customer concerns to quality and source plants
- Take the voice of customer to concerned functions to improve customer related issues.
- Evaluate technical capabilities of Services outlets’ staff and recommend training plans.
- Communicate product failures and follow up on resolution.
- Ensure the implementation of service remedies, field actions, and recall campaigns.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
- Performs other related duties as assigned

**Knowledge and Experience**:
Minimum 5 years of experience in automotive industry.

**Education**:

- Engineering University degree, preferably in Automotive Mechanical Engineering. MBA is a plus

**Skills**:

- Excellent English and Arabic, both spoken and written.
- Excellent command of computer skills
- Excellent communication and presentation skills.
- Organized and methodical.
- Excellent problem-solving abilities.
- Negotiation skills
- Time management skills

**Competencies**:

- Process Management
- Organizing
- Managerial Courage
- Time Management
- Problem Solving

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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