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Field Services Engineer

1 month ago

مصر, Egypt GE HEALTHCARE Full time

**Job Description Summary**: Field Service Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all GE Healthcare equipment models in specific modality or other modalities in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential responsibilities**:

- Technical troubleshooting, installation, maintenance and service repair needs on designated equipment in the targeted Modality in the assigned area.
- Completing Preventative Maintenance and Field Modification Instructions.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

**Requirements/ Qualifications**:

- Bachelor's degree (B.Sc.) in Biomedical Engineering or Electronics Engineering.
- Technical analytical skills.
- Minimum two years of Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Proficiency in English.
- Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Excellent communications, listening and interpersonal skills.
- Strong Customer skills; deals tactfully and effectively with differences of opinion.
- English - advanced level

**Quality Specific Goals**:

- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

**Additional Information**:
**Relocation Assistance Provided**:No