Early Career Trainee Field Service Engineer

6 months ago

مصر, Egypt GE HEALTHCARE Full time

**Job Description Summary**: You will be responsible for meeting the daily service repair and maintenance of the Diagnostics Imaging equipment and ensuring Customer Satisfaction

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key Responsibilities/essential functions include:

- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instructions.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

**Quality Specific Goals**:

- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

**Required Qualifications**:

- Qualified to Degree level or equivalent.
- Technical and analytical skills.
- At least 1 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Proficiency in English.
- Ability to work independently.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Strong communications-, listening
- and interpersonal skills.
- Good Customer skills; deals tactfully and effectively with differences of opinion.

**Inclusion and Diversity**:
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

**Additional Information**:
**Relocation Assistance Provided**:No

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