Field Service Expert

7 months ago

مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

**Aufgaben**:
Objective of Position
To assist retail network / MB Eg / Fleets in service technical solutions, to secure retail network technical qualification on coordination with training team, to assure flow of technical information/Recall/Service Measure/Service Letter in coordination with warranty team, and to conduct literature/tool/equipment audits.

**Technical assistance and support
- Provide technical assistance to Retail Network / MB Egypt / FleetsProvide technical help desk supportSupport in rectification of major faults and problemsMonitor the quality of work through random field audits **Retail Network Audit:
- Prepare List/Audit availability/usage of special tools and equipmentCheck availability /usage of technical literature and informationObserve qualification of technical workshop staff and propose measures for improvement (to Retail Network and MB Eg Training)Conduct / coordinate 'mystery customer' audits **Warranty and Goodwill:
- Assist warranty team through checking technical aspects of warranty and goodwill claims upon their requestPlan/Coordinate/ Follow up Recall/Service Measure/Service Letter **Scrapping Activities
- Control, follow up, and check the scraping procedures on a regular basisAssist in scrapping of all warranty materials before the final delivery to the scrapping agent. **Technical Reporting:
- Conduct technical report to DaimlerFollow up on sent reports until cases are closedUpon request act as technical expert witness **MBEg Technical Staff Support and Development:
- Provide guidelines and development plans to retail technical staffPlanning/Coordinating Technical information meetingsDistributing Technical informationProvide technical coaching at Retail Network in coordination with the Training TeamPDI Sales & Direct Sales **Qualifikationen**:
Training and qualification
- Bachelor’s Degree in Mechanical and Systems Engineering or any equivalent field is a MustRelevant post graduate study is preferable Technical knowledge
- Automotive knowledge, whole sales and retail business operations Soft skills/individual competence
- Excellent communication and interpersonal skillsExcellent presentation skillsExcellent leadership and managerial skillsExcellent problem solving and analytical skills Experience
- 5-7 years of experience in practical and diagnostic work with at least 2 years in a similar position holding the same responsibilities and tasks Language
- Excellent command of both written and spoken English

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