German Speaking Customer Service Representative for

3 weeks ago

مصر, Egypt Foundever Full time

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Are you
**German** native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in
**Egypt**?

**So we have the perfect opportunity for you**

Join our
**German Customer Support** team of a hospitality client.

As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

**Your daily responsibilities will include**:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

**To succeed in the role, you will need to have**:

- Advanced level of **German (C1**)**:

- Excellent listening and written/oral communication skills in supported languages
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Proven experience in handling reservations
- Good at building strong relationships with existing clients and accounts
- A motivated and enthusiastic personality
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Familiarity with ticketing systems
- Experience with policy work, or help resource project management
- Able to follow guidelines and instructions
- Ability to keep calm and clear-headed in critical situations
- Ability to think outside the box
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Experience/Education**:

- Preferable college degree or related work experience
- Previous experience in sales environments and customer services
- Sales expertise more important than hospitality or contact center experience, although both are still important
- Computer literate

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goa

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