Brand Technical Specialist
3 days ago
**Introduction**
The IBM Z SW Customer Success Manager is responsible for ensuring IBM Z customers can successfully use their Software and Services Entitlements in their ELA, resulting in customer satisfaction, retention, growth, and reference-ability. Customer Success is an investment we make in our customers after they purchase an offering, to ensures that our customers achieve their intended business outcomes from our solutions.
**Your Role and Responsibilities**
The z Stack Hardware Seller is responsible for the overall sales strategy and sales execution of IBM z Systems Solutions in the given territory and client set. Executive communication and coordination is critical to the success of our engagements. The z Stack Hardware Seller will lead the development of opportunity win plans, including leveraging IBM senior executives, technical resources and the broader IBM team to progress and close z server opportunities across Analytics, Hybrid Cloud, Security, DevOps and the whole of IBM capabilities.
The z Seller must be comfortable developing materials and presenting to senior client executives, which includes the CIO, CTO, COO and senior level IT and Line of Business Executives. They are required to have a demonstrated understanding of the client’s business, goals, strategies as well as industry trends and directions.The seller is responsible for coordinating multi-disciplined solution teams to meet the client business needs. They will lead multiple opportunities concurrently although typically in different sales stages and have assigned revenue targets.
Environment:
Develop an in-depth working knowledge of the client and an ability to market z Systems solutions, including hardware and associated software. Understand the competitive landscape with regard to enterprise IT Infrastructure, competitive software vendors, competitive platform vendors including an understanding of on premise as well as cloud based offerings in our client infrastructure. Understand the framework within which an industry operates and the underlying competitive strategies.
Communication/Negotiation:
- Leads the business pipeline development for z Systems solutions
- Hunter mentality and approach to prospecting; including direct account/contact communication, community networking, partner channels, and the broader IBM ecosystem
- Responsible for the development of deliverables, such as client proposal and presentations and as required, contract negotiation
- Drives and manages an effective partnership with clients through contact with executive management and individuals that influence executive team
Problem Solving:
- Makes decisions based on scope of the deal and possible trade-offs to best meet client’s objectives within the limits necessary to win the contract
- Applies creativity and judgment in developmental work on opportunities or other projects within the business environment
Impact on Business/Scope:
- Accountable for business unit and specific personal objectives, which can include revenue, signings and assigned quota
- Develops the tactics that will win the business, including teaming and competitive strategies
- Manages to a high level of customer satisfaction. Designs and implements plans to increase customer satisfaction
- Has overall responsibility for business/pipeline development and quota attainment.”
**Required Technical and Professional Expertise**:
- _
8+ years as a client Architect or a Brand Technical Specialist_
- Working experience of Mainframes
- Experience as a project management
- Experience managing clients and ensuring their success
- _
A good understanding of other technologies like Linux, _open shift, security and cloud are an added advantage_
**Preferred Technical and Professional Expertise**
NA.
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the larg
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