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Supervisor, Triple Play

1 month ago

مصر, Egypt Orange Egypt Full time

**About the role**:
Handle the day to day sales and marketing activities related to Triple Play activities in compounds to increase sales volume and product exposure in line with the overall commercial strategy.

**About you**:
**Education**:

- Bachelors degree in Commerce, Marketing or Management.

**Experience**:

- 3-5 years of experience in the marketing field.

**Skills**:

- Strong interpersonal, social, presentation and communication skills.
- Adaptability and flexibility to meet changing priorities.
- Ability to solve problems and overcome obstacles.
- Motivated self-starter, process-oriented with a high attention to detail and sense of urgency.
- Ability to perform consistently and well under pressure.

**Department**:
Enterprise Line of Business
- Develop & execute a full marketing plan jointly with key accounts according to the business plan and customers needs.
- Build solid customer relationships by understanding the customers needs and expectations.
- Ensure full customer journey is in consistency with the organizations standards.
- Develop improvement plans in response to customer feedback and mystery shoppers exercises.
- Monitor the level and quality of services provided to the customers through the Triple Play shops in the compounds.
- Ensure availability of all Orange products and services inside the compounds.
- Assess customers needs, demonstrate products and provide technical/commercial orientation on the Triple Play products and services.
- Increase the customer satisfaction and create innovative upselling/cross selling tools for Orange Triple Play services.
- Ensure that customer complaints are handled effectively, in a timely manner and in accordance to the company's guidelines.
- Analyze and report relevant market information and news on competitors' products, pricing & market activities as well as product enhancements recommendations in alignment with the marketing management.
- Ensure proper activations execution inside the compounds according to the marketing calendar, business plan and seasonality.
- Propose and recommend direction and plan to aid in retaining customers with B2B & B2C Marketing team.

**Contract**:
Regular