German Quality Coach

Job DescriptionMonitor remote/side by side calls.Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.Analyze customer complaints and bad ratings and set an action plan.Analyze quality scores and share the insights along with the action plan to improve QA scores and processes.Report the repeated...

**Location: Abbassia Square**: - **German language: B2 up to C1**: - **Experience: 1 year in the same filed is a must**: - **Gender: Males**: - **Salary: 21K NET**: - **Social, medical insurance**: - **Full paid training**: - **Incentives** **Salary**: E£21,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Quality or...

Knowledge and Experience of Travel IndustryExceptional listening and analytical skillsUnderstanding on Quality toolsAbility and willingness to work 24X7 (including night shifts)Excellent written and verbal communication skillsDemonstrated ability to work well in a team environmentExcellent written and verbal communication skills in German " C1 " & in English...

Position: Culture and Communication Trainer Location: Cairo, Egypt or Alexandria, Egypt Employment type: Full-time. **DUTIES AND RESPONSIBILITIES**: - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-speaking employees - Create...

Required LanguageGerman, EnglishEmployment TypeFull timeContract TypePermanentDescriptionJob Title: TrainerReports to: Training LeadJOB PURPOSE:RESPONSIBILITIES: Delivering training (all types of training) for Different Criteria Provide Customer Cultural & Call Ethics training for newcomers Review the Knowledge updates Prepare printed and instructional...

· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets· Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines· Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A· Lead...

Responsibilities:Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement, and monitor preventative and corrective actions to ensure that quality...

NOK Human Capital is hiring Customer Service Agents Web Chat & Email (German) for IntouchCX a global BPO leader in customer support industry.Job Description:1) Respond to customersubmitted inquiries in a timely manner vie Emails & chats2) Queuebased typing work will account for approximately 90% of the role.3) Training 1:1s/ team meetings reviewing...

Location: Abbassia SquareGerman language: B2 up to C1Experience: 1 year in the same field is a mustGender: MalesSocial, medical insuranceFull paid trainingIncentivesJob Types: Full-time, Permanent, ContractContract length: 20000 monthsSalary: E£20,000.00 per monthEducation: Bachelor's (preferred)Experience: Quality,Team Leader: 1 year (preferred)Language:...

Location:Abbassia Square:- German language: B2 up to C1:Experience: 1 year in the same filed is a must:- Gender: Males:- Salary: 21K NET:- Social, medical insurance:- Full paid training:- IncentivesSalary: E£21,000.00 per monthEducation: Bachelor's (preferred)Experience: Quality or Trainer or Leader: 1 year (preferred)Language:- german (preferred)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a GermanspeakingCulture and Communication Trainer to join their team in Cairo.Position:Culture and Communication TrainerLocation: Cairo EgyptEmployment type: Fulltime.DUTIES AND RESPONSIBILITIES:Develop and deliver training programs focused on enhancing...

**WORK MODE** - On-Site (**Cairo**, Egypt or **Alexandria**, Egypt) **DUTIES AND RESPONSIBILITIES**: - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-speaking employees - Create engaging and interactive training materials, including...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targetsIdentify risks, deliver feedback and recommendations on audited interactions within the specified timelinesConduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&ALead calibration & transactions check...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

Perform research, answer client requests and autonomously lead a team of analysts and associates in business and investment researchTrain, lead and coach a team, clarifying each team member's responsibilities and setting up clear processesBe the primary contact for our clients, perform QA and set up QA processes for the team ensuring that requests are...

Perform research, answer client requests and autonomously lead a team of analysts and associates in business and investment researchTrain, lead and coach a team, clarifying each team member's responsibilities and setting up clear processesBe the primary contact for our clients, perform QA and set up QA processes for the team ensuring that requests are...

Responsibilty:Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that...

Design, implement, and improve company quality standards.Analyze data in order to find areas for growth.Assist in the recruiting process.Training, motivating, coaching, and correcting employees to ensure that standards are met.Create reports to track progress.Formulate strategies to increase productivity.Review processes in order to ensure that they align...

Monitor Agents calls and review emails for accuracy of information and call handling standardsEnsure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation toolsVerify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality...

About Foundever™   Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...