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German Quality Coach
2 weeks ago
- Monitor remote/side by side calls.
- Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.
- Analyze customer complaints and bad ratings and set an action plan.
- Analyze quality scores and share the insights along with the action plan to improve QA scores and processes.
- Report the repeated offenders from quality or complaints point of view.
- Prepare the audit plan and ensure it appropriately addresses the audit objectives
- Delivering coaching sessions to agents and tracking the outcome of the coaching.
- Measuring the improvements to the monitoring process and the coaching given.
- Quality Coach Experience
- C1 to C2 German speaker
- B2 to C1 English speaker
- Excellent Written and verbal communication skills in both languages.
- Attention to detail.
- Time management.
- Problem-solving.
- Multitasking.
- Ability to work as part of a team.
- Knowledge of quality standards.
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German Trainer
2 weeks ago
Cairo, Cairo, Egypt Foundever Full timeRequired LanguageGerman, EnglishEmployment TypeFull timeContract TypePermanentDescriptionJob Title: TrainerReports to: Training LeadJOB PURPOSE:RESPONSIBILITIES: Delivering training (all types of training) for Different Criteria Provide Customer Cultural & Call Ethics training for newcomers Review the Knowledge updates Prepare printed and instructional...
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English Quality Coach
2 weeks ago
Cairo, Cairo, Egypt Majorel Egypt Mea Full timeResponsibilities:Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement, and monitor preventative and corrective actions to ensure that quality...
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Quality Specialist
2 weeks ago
Cairo, Cairo, Egypt Etisal International Full timeLocation: Abbassia SquareGerman language: B2 up to C1Experience: 1 year in the same field is a mustGender: MalesSocial, medical insuranceFull paid trainingIncentivesJob Types: Full-time, Permanent, ContractContract length: 20000 monthsSalary: E£20,000.00 per monthEducation: Bachelor's (preferred)Experience: Quality,Team Leader: 1 year (preferred)Language:...
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Quality Specialist, Trainer
2 weeks ago
Cairo, Cairo, Egypt Etisal International Full timeLocation:Abbassia Square:- German language: B2 up to C1:Experience: 1 year in the same filed is a must:- Gender: Males:- Salary: 21K NET:- Social, medical insurance:- Full paid training:- IncentivesSalary: E£21,000.00 per monthEducation: Bachelor's (preferred)Experience: Quality or Trainer or Leader: 1 year (preferred)Language:- german (preferred)
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Research Team Lead
2 weeks ago
Cairo, Cairo, Egypt Infomineo Full timePerform research, answer client requests and autonomously lead a team of analysts and associates in business and investment researchTrain, lead and coach a team, clarifying each team member's responsibilities and setting up clear processesBe the primary contact for our clients, perform QA and set up QA processes for the team ensuring that requests are...
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Product Coach
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeCloudstreet Consulting is seeking a business analyst for its Client with experience in Human Resources systems, to design and support development of additional features within the payroll specific ticketing system, HR Ticketing.The Client manages the suite of HR Information and Payroll System. HR Ticketing is a system specifically built to support the...
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Assistant Quality Manager German C1
2 weeks ago
Cairo, Cairo, Egypt IGT Solutions egypt Full timeDentist Position Available in Cleveland Heights, OhioBlue Jay Dental is offering fantastic associate dentist positions in Ohio. We have an exciting opportunity for a dentist job in Cleveland Heights, Ohio that is currently open for applications. To be considered quickly, simply complete our dental application on the right, upload your resume, and contact us...
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Customer Service/Technical Support Advisor
1 month ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...
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Customer Service/Technical Support Advisor
2 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...
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Customer Service/Technical Support Advisor
4 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...
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Junior Consultant
2 weeks ago
Cairo, Cairo, Egypt QCENTRIS Full timeConduct all types of software testing (Regression testing, Functional testing) - Create manual test cases according to the project plans - Execute (manual/automated) test cases according to project test plans - Maintain, analyze and enhance test cases in order to meet the overall project test objectives - Create test protocols if needed - Maintain and create...
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CNX-Academy Instructor
4 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:CNX-Academy Instructor - German Speaker C1\C2Job DescriptionThe trainer is:- Responsible for day-to-day functional direction of agents within the training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations - Utilize effective...
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CNX-Academy Instructor
2 months ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:CNX-Academy Instructor - German Speaker C1\C2Job DescriptionThe trainer is:- Responsible for day-to-day functional direction of agents within the training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations - Utilize effective...
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System & Software Quality Assurance Engineer
2 weeks ago
Cairo, Cairo, Egypt Valeo Full timeValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
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Software Quality Assurance Engineer
2 weeks ago
Cairo, Cairo, Egypt UPGRADE Aggregated egypt Full timeJD Scrum MasterA Scrum master is responsible for ensuring that the Scrum team follows the processes that were agreed Keeping obstacles and distractions out of the teams path is one of the responsibilities of the Scrum In this role, the individual acts as the interface between the Scrum team and other people or Scrum Master Responsibilities Implement Project...
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Culture and Communication Trainer
2 weeks ago
Cairo, Cairo, Egypt TOPTALENT Full timeWORK MODE On-Site (Cairo, Egypt or Alexandria, Egypt)DUTIES AND RESPONSIBILITIES: Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and crosscultural understanding, specifically tailored for Germanspeaking employees Create engaging and interactive training materials, including presentations, workshops, and...
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Senior NET Developer
2 weeks ago
Cairo, Cairo, Egypt Ejada Egypt Full timeFor our clients, SAP Consultancy companies from Germany and Switzerland, we are looking for SAP Fiori/UI5 Consultant/Developer. Consultant responsibilities: Preparation of offers (content) based on customer requirements; Analysis of the technical requirements and development of a technical solution design with a focus on SAPUI5 / ABAP;Advising the customer...
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Quality Assurance Supervisor
2 weeks ago
Cairo, Cairo, Egypt Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing...
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Head of Marketing
2 weeks ago
Cairo, Cairo, Egypt BESA Full timeThe main purpose is to provide BESA with efficient, creative, integrated marketing department, building relationship support strategy and integrated campaign delivery that effectively promote BESA services and events. Head of Marketing and Communication department will work closely with country business teams and regional marketing & communications team to...
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Recruiters (Multilingual)
2 weeks ago
Cairo, Cairo, Egypt Webhelp Full timeJob Role / Function- Human Resources/Personnel Vacancies- 5 Years of Experience- - 3 Career Level- Entry Level Gender- Unspecified Expiry date- 18 Mar 2023 Job Description We are looking to hire a Talent Acquisition Specialist to join us in our mission to educate the world. Responsibilities Contributing with your recruiting skills to efficiently hiring...