German Trainer

2 weeks ago

Cairo, Cairo, Egypt Foundever Full time

Required Language
German, English

Employment Type
Full time

Contract Type
Permanent

Description

Job Title:
Trainer

Reports to:
Training Lead

JOB PURPOSE:

RESPONSIBILITIES:

  • Delivering training (all types of training) for Different Criteria
  • Provide Customer Cultural & Call Ethics training for newcomers
  • Review the Knowledge updates
  • Prepare printed and instructional materials to be used in training
  • Prepare any learning materials needed
  • Conduct effective induction sessions and coordinate training activities.
  • Reviews the performance of trainees and coaches, monitors their results, and gives them direction for ongoing performance and result improvement
  • Measure trainees' information retention rates by issuing assessment tests and quizzes on training materials
  • Evaluate the delivered training efficiency (training results, surveys, role plays,)
  • Reporting training batch attendance, verification & performance
  • Preparing and sending training data to the concerned departments
  • Report the training efficiency
  • Keep the company vision, mission, and values and follow all policies and procedures
  • Participate in Calibration sessions with Operations and Quality

QUALIFICATIONS and EXPERIENCE:

  • Excellent knowledge and command of German written and spoken (C1 / Native)
  • Basic English level is required (B1 to B2)
  • Customer service experience is a must
  • Knowledge of various training and teaching methods
  • Ability to design develop, implement, and evaluate training plans
  • Proficiency in MS Office
  • Excellent presentation and analysis skills
  • Coaching and Facilitation skills
  • Excellent communication skills
  • Leadership and motivation skills
  • Good timemanagement skills

JOB COMPETENCIES
Communication

Time Management

creativity

Leadership

Critical thinking

SECURITY COMPLIANCE
Employees must maintain compliance with Foundever's safety, security, and privacy programs.

Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.


ETHICS COMPLIANCE


Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.

Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.

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