Client Support specialist

Developmental opportunities to grow internally.Gain professional experience in a truly global company that is reshaping the industry.Benefit from a collaborative approach with in-country specialists to assist you in driving growth.Support, coaching and development to help you to be the best you can be.Hybrid working model, offering you flexibility and a...

Job DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...

Responding to customer queries, complaints, and requests via phone, email, or chat.Assisting customers with product setup and resolving any technical issues they might experience.Informing customers about specialized product functionalities and features.Following up with customers to ensure that reported technical difficulties have been...

r Responsibilities:Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Assisting customers with account setup and application installations.Ensuring optimal application functionality by configuring networks.Troubleshooting IT issues by asking customers targeted questions.Providing customers with step-by-step guidance...

Psychological support specialistSpend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency.The administrative position of the state or the position equivalent to the lower job level if the applicant occupies a position in one of the cadresPrivate.- Proficiency in English and computers.-...

Lead and manage a team of Team Leaders, providing guidance, support, and mentorship to ensure optimal performance and professional development.Develop and implement strategies to achieve KPIs, such as customer satisfaction, response time, first contact resolution, and other relevant metrics.Collaborate with cross-functional teams, including Operations,...

The role is based on client onboarding, you’ll be responsible for managing the onboarding process and maintaining a positive experience for our new clients once they start working with Bosta. You’ll be responsible for providing 360 degree assistance to queries and guarantee the best possible experience with Bosta.You’ll diagnose problems...

· Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert · Support and cooperate with Corporate Marketing, Field Marketing, Solution Specialists and Account Executives · Align with Sales colleagues for most effective territory planning and execution, covering all routes...

Job DescriptionAnswer, reply and support all VAS clients whether through phone or email, operates as their helpdesk and handles their complaints.Handle and follow up with all internal and external parties who have a role in supporting clients and getting their issue or concerns addressed.Responsible for all SMS VAS servers (Windows & Linux)...

**Specialist, Account Management** **Department: Partnerships.** **Reporting Line: Head of Account Management - HQ** **About the Role?** Responsible for maintaining relationships and working towards driving high partner success satisfaction for new and existing accounts. **What will you do?** - Maintain and build strong relationships with assigned...

Provide technical sales support for key products, programs, events, and technical assets including demos, POCs, and workshops for select client engagements.Interlock with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) on territory strategies, opportunities, and demos.Develop and maintain strong digital selling presence, use of...

This is a full-time, on-site role for a #Recruitment Specialist in Nasr City. The Recruitment Specialist will be responsible for sourcing, screening, interviewing, hiring potential candidates for our clients, managing the entire recruiting lifecycle, post job openings, utilizing social media and job boards for sourcing candidates, and provide regular updates...

Provide guidance and support for application users to ensure that the service is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users.Escalate the...

Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.Work with multiple teams (external / internal) for successful resolution of issues and incidents.Delivering regular and customized training to teams within the businessExecution of database scripts/extracts as...

Lead the entire sales process from lead generation to deal close phase.Ensure order income target set is reached with expected EBIT and cash flow.Collection, processing and reporting on Customer and competitive intelligence, including special project assignments.Accompanying sales professionals and management throughout Sales planning, steering and...

System & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...

System & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...

Implementation Specialist Responsibilities:Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.Communicating with clients...

This is a remote position.Needing Coordinators who love to have fun booking getaways. Duties include arranging transportation, accommodation, and entertainment for business and individual travelers. Coordinators may also specialize by type of travel, such as leisure or business, or by destination. They will also promote travel packages on behalf of cruise...

Set a backup plan for all users data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Responsible for company's surveillance system monitoring and maintenance...