IT Support Specialist

1 month ago


Cairo, Egypt Egypt Assistance Full time
Job Description
  • Apply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projects
  • Perform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.
  • Make escalation to 2nd level or 3rd level for higher troubleshooting
  • Notify status of incidents to internal and external contacts
  • Support end user for clients (laptop/PC, printers, desk phones, switch and the others)
  • Carrying out and delivering the works assigned to her with the ticket management system during the SLA.
  • He/She will work and report functionally with central IT in Turkey.
Job Requirements
  • At least 2 years experience in System and Network Support Specialist position
  • Bachelor’s degree in Computer, Electrics/Electronics Engineering or related departments is a plus
  • Knowledge of LAN/WAN/Security and related technologies
  • Knowledge of Server systems, Operating Systems and Storage architecture
  • PC literacy, ability to use office equipment, experience in MS Office products
  • Knowledge of ISO 27001, GDPR
  • Basic practical knowledge of Office 365 and Azure AD
  • Management experience of WSUS, virtualization (VMware, Hyper-V) environments.
  • Managing 3rd party IT companies.
  • Managing patch management, antivirus and backup units,
  • Managing ISO27001 and GDPR processes. Carrying out certification processes
  • Experienced in system room inventories cabinet, UPS, patch panel, air conditioning
  • ITIL Knowledge
  • Excellent in English language
  • No restrictions for traveling


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