Office Support Escalation Engineer

Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Assisting customers with account setup and application installations.Ensuring optimal application functionality by configuring networks.Troubleshooting IT issues by asking customers targeted questions.Providing customers with step-by-step guidance to resolve...

Job Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...

Responsibilities:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...

Job Description (Roles and Responsibilities) The **British Embassy** in **Cairo **is looking to recruit a** Security Officer**, job grade S2. The main duties will include, but are not limited to: - Enforce all physical security measures under current policy to ensure that all staff work in a safe secure environment whilst protecting Foreign, Commonwealth...

Job DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...

Job Description (Roles and Responsibilities)The British Embassy in Cairo is looking to recruit a Security Officer, job grade S2.The main duties will include, but are not limited to:Enforce all physical security measures under current policy to ensure that all staff work in a safe secure environment whilst protecting Foreign, Commonwealth and Development...

We are looking for technical support engineer for our team with following specifications:Job responsibility You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. Research, diagnose, troubleshoot, and resolve customer issues in an...

Responsibilities• Responsible for the customer support experience with Microsoft Dynamics CRM• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams• Following standard procedures for proper escalation of unresolved issues to the appropriate...

Responsiblity:Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Assisting customers with account setup and application installations.Ensuring optimal application functionality by configuring networks.Troubleshooting IT issues by asking customers targeted questions.Providing customers with step-by-step guidance to...

r Responsibilities:Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Assisting customers with account setup and application installations.Ensuring optimal application functionality by configuring networks.Troubleshooting IT issues by asking customers targeted questions.Providing customers with step-by-step guidance...

Responsibilty:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...

About the role:Provide technical point of contact for customers' incidents.Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.Ø Document all...

Responsibilities :• Collaborating with network architects to design and implement functional company networks.• Installing and configuring networking hardware.• Creating and implementing network security measures.• Managing and mentoring junior Network Engineering staff.• Conducting regular network performance tests.• Delegating...

Responsibilities:Collaborating with network architects to design and implement functional company networks.Installing and configuring networking hardware.Creating and implementing network security measures.Managing and mentoring junior Network Engineering staff.Conducting regular network performance tests.Delegating networking maintenance tasks to junior...

Provide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client productsResearch and identify solutions to complex technical problems using knowledge base resources and escalation...

Job DescriptionAnswer, reply and support all VAS clients whether through phone or email, operates as their helpdesk and handles their complaints.Handle and follow up with all internal and external parties who have a role in supporting clients and getting their issue or concerns addressed.Responsible for all SMS VAS servers (Windows & Linux)...

Technical Support EngineerJoin us as a Technical Support Engineer on our Product Services team in Egypt to do the best work of your career and make a profound social impact.What you'll achieveAs a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT...

- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...

This is a full-time on-site role for a Technical Office Engineer. The Technical Office Engineer will be responsible for creating shop drawings and quantity surveying, developing design solutions, preparing and reviewing project proposals, and maintaining project budgets and schedules. Qualifications· Bachelor's degree in Mechanical...

**About this opportunity** We are now looking for BO Transmission Support Engineer to join our organization. In this job role, you will be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that...