IT Manager

4 weeks ago

Cairo, Egypt Hilton Egypt Full time

This is a remote position.

ABOUT ELLIT GROUPS
Ellit Groups is a woman, minority owned, "World-class" Healthcare Information Technology consulting services firm certified by WBENC. We are a team of seasoned operational leaders who have been responsible for some of the largest, most complex EMR implementations in integrated healthcare delivery networks. We believe quality relies on talent and culture. Our Ellit teams deliver our brand promise Your success is our success

JOB SUMMARY
The certified Epic OpTime Application Analyst is a senior specialist and supports core functions of the health system s processes. Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution. Maintains high credibility and ownership of system activities within assigned application. Works independently and successfully engages simultaneously in multiple activities, including cross-functional application initiatives, and provides input on system design and capabilities.

RESPONSIBILITIES
  • Works closely with Team Lead or Manager on researching, planning, building, testing, and implementing approved projects.
  • Partners with Team Lead or Manager to oversee the delivery of solutions and appropriately escalates risks and issues.
  • Performs data analysis to include the use of Epic or other technical tools to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal to no supervision.
  • Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs.
  • Analyze operational requirements and system capabilities to propose effective solutions.
  • Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities.
  • Performs unit, system, and integration testing per standards and documents outcomes.
  • Work with Application Team to ensure applications are well supported and implementations are properly executed.
  • Follow defined standards and promote best practice principles.
  • Optimizes, maintains, and supports application/system as required.
  • Participates effectively as a team member to achieve team goals and objectives.
  • Participate in change control processes.
  • Provides on-call support as required, troubleshoots, and resolves production support issues. Initiates escalation procedures. Identify potential issues and refer more complex issues to the appropriate level of support.
  • Builds rapport and promotes teamwork by always maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
  • Attends team and department meetings.
  • Meets application deliverables and project timelines.
  • Produces weekly status reporting as requested.
  • Completes timely project and data tracking with input of weekly time tracking.
  • Performs other related duties assigned by supervisor. In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution.

This job description is not designed to include a full list of responsibilities required of the employee and may change as needed.

Requirements Education:
  • Bachelor s degree in Healthcare Administration, Information Management, Computer Science or information technology related field preferred; (Will consider equivalent combination of formal education and experience.)

Experience:
  • Minimum three to five years build experience as a certified Epic Analyst
  • Experience within a multi-entity, healthcare environment
  • Prior Epic implementation experience
  • Experience with clinical applications in either inpatient or outpatient settings
  • Previous experience mentoring team members preferred

Knowledge, Skills, and Abilities:
  • Excellent communication and follow-up skills
  • Possess a combination of technical, analytical, and customer service skills
  • Ability to work independently and exercise independent judgment
  • Critical thinking and strong problem-solving skills
  • Manage multiple priorities
  • Exceptional interpersonal skills necessary to be socially perceptive in accepting and relaying information, communicating policies and procedures, and interacting effectively with various personnel.
  • Superior verbal/written English communication skills, including grammatical, editing and proofreading skills.
  • Highly proficient with Microsoft Office applications (i.e., MS Word, Excel, Access, Office Suite, PowerPoint, Project Professional and Outlook) and web browsers
  • Knowledge of documenting workflow design and identifying areas for improvement

Licenses/Certifications:
  • Epic OpTime Certification

Benefits Ellit Groups provides comprehensive benefits options to salaried employees, including:
  • Medical, Vision, and Dental Insurance
  • STD, LTD, and AD&D
  • Medical and Dependent Care FSA
  • 401k Retirement
  • 6 Paid Holidays and Flexible Paid Time Off

To protect the health and safety of our workforce, clients, patients, and communities we serve, Ellit Groups requires all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some clients require full COVID-19 vaccination, including boosters, as an essential job function. Ellit Groups adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary documentation from candidates to ensure compliance.

Ellit Groups is proud to be an equal opportunity and affirmative action employer committed to fostering an inclusive environment. We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, Veteran status, disability, any other characteristic protected by local, state or federal laws, rules or regulations. We are committed to providing reasonable accommodation for disabilities or special needs. If you have a disability or special need that requires accommodation, please contact us at .

Education: Bachelor s degree in Healthcare Administration, Information Management, Computer Science or information technology related field preferred; (Will consider equivalent combination of formal education and experience.) Experience: Minimum three to five years build experience as a certified Epic Analyst Experience within a multi-entity, healthcare environment Prior Epic implementation experience Experience with clinical applications in either inpatient or outpatient settings Previous experience mentoring team members preferred Knowledge, Skills, and Abilities: Excellent communication and follow-up skills Possess a combination of technical, analytical, and customer service skills Ability to work independently and exercise independent judgment Critical thinking and strong problem-solving skills Manage multiple priorities Exceptional interpersonal skills necessary to be socially perceptive in accepting and relaying information, communicating policies and procedures, and interacting effectively with various personnel. Superior verbal/written English communication skills, including grammatical, editing and proofreading skills. Highly proficient with Microsoft Office applications (i.e., MS Word, Excel, Access, Office Suite, PowerPoint, Project Professional and Outlook) and web browsers Knowledge of documenting workflow design and identifying areas for improvement Licenses/Certifications: Epic OpTime Certification

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