Service Desk Agents French Speakers
2 weeks ago
- Testing and analyzing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimize IT performance and to prevent future problems.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.
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French customer service agent
1 month ago
Cairo, Egypt teleperformance Full timeFrench customer service agentCompany DescriptionTeleperformance is a global digital business services company that provides advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways globally. Our local and global presence means we champion our communities, our clients, and...
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CS Agent
3 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring English Customer Service Agents for a US Fitness company.Requirements:* C1 English speakers.* Graduates* Excellent communication skills.* Flexible with overnight shift.Working conditions:* Location: Maadi Technology Park* 2 days off rotational* 9 working hours including 1 hour breakBenefits:* Medical insurance* TransportationIf...
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Customer Service Agents
1 month ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring Customer Service Agents Web Chat & Email (French) for IntouchCX a global BPO leader in customer support industry. Job Description: 1) Respond to customersubmitted inquiries in a timely manner vie Emails & chats2) Queuebased typing work will account for approximately 90% of the role.3) Training 1:1s/ team meetings reviewing...
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French speaking call center agent
1 month ago
Cairo, Egypt NOK Human Capital Full timeFrench speakers are needed for call center vacancies asap!!Requirements:- Grads with fluent French+ v good English.- Technical background/experience is a plus.- No commitments for the next 6 months.- Ready to start.Benefits:- Social& Medical insuranceTransportation provided.
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IT Service Desk
1 month ago
Cairo, Egypt Givaudan Egypt Full timeTroubleshoot and provide first-level support on Service Desk calls spanning a wide range of applications, systems, and hardware.Create detailed service desk calls in the AskMe (ServiceNow) tool, monitor, chase resolver groups, and keep users informed of progress through the lifecycle of the call, from inception through to resolution.Build/rebuild...
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Front Desk Agent
1 month ago
Cairo, Egypt Marriott Hotels Egypt Full timeResponsibilities:Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and...
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Service Desk Agents Russian Speakers
3 weeks ago
Cairo, Egypt Atos Full time3 months contract with Sutton Housing PartnershipJob Summary: The ideal candidate does not need Housing experience but must have good telephone and admin skills, be resilient, empathetic and manage residents expectations firmly and respectfully.Sample Key Duties/Accountabilities: To be the first point of contact for customers and...
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Converged Service Desk
1 month ago
Cairo, Egypt Orange Business Services Egypt Full timeResponsiblity:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance...
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Customer Service Agent
1 month ago
Cairo, Egypt IDS Innovative Digital Solutions Full time"WFH English Customer Service Agent"- Candidates from anywhere in Egypt can apply.- Grads,Drop out,Gap Year- Remote Hiring Cycle- No Experience is needed- Attractive Salary- Medical & Social insurance
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customer service agent
1 month ago
Cairo, Egypt NOK Human Capital Full timeEmail/Chat customer service agents are needed for a well-known company.Rotational shiftsfrom 9am to 10pm, any shifts after 10 will be from home.2 days off rotationalWork location Arkan Plaza, El Sheikh ZayedTransportation provided.Training 15 days paid.
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Front Desk Supervisor
2 weeks ago
Cairo, Cairo, Egypt Hilton Cairo Zamalek Residences Full timeA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
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Front Desk Supervisor
2 weeks ago
Cairo, Egypt Hilton Cairo Zamalek Residences Full timeDescriptionA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
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Customer Service Associate
1 month ago
Cairo, Egypt Amazon Full timeCustomer Service Associate - German SpeakersMinimum age: 18 years oldHave the right to work in EgyptMinimum qualification of a high school degree - PassedExcellent communication skills in German language (both written and oral fluency)Experience working with a computerThe availability to work varying shifts from Monday to Sunday within our operating...
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Guest Service Agent Receptionist
4 weeks ago
Cairo, Egypt Hilton Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Research Analyst French speaker
1 month ago
Cairo, Egypt Infomineo Full timeAnalyze research requests and define the best approach to successfully complete themGather data, verify it for accuracy, and package it in a structured and easily digestible mannerAssess existing research sources and data collection strategies, while coming up with suggestions when possibleCollaborate with clients and managers on the status of your workUse...
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Agent
1 month ago
Cairo, Egypt MetLife egypt Full timeThis is a full-time hybrid role for an Agent located in Heliopolis. The Agent will be responsible for providing exceptional customer service, processing customer requests, promoting and selling MetLife products, and maintaining accurate records. This role will be located in Heliopolis but will also offer flexibility for some remote work.Qualifications Strong...
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Guest Experience Expert Guest Service Agent
1 month ago
Cairo, Egypt Marriott Hotels Egypt Full timeResponsibilities:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests...
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Help Desk Representative
1 month ago
Cairo, Egypt NCR Atleos Full timeActing as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to...
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French speaking operations manager
1 month ago
Cairo, Egypt Top Business Cairo, Egypt Full timeDevelop and manage a relationship with the French diplomatic missions.Conduct regular/Monthly Meetings with the French Mission with the following agenda:Animate and coordinate effective and efficient operations, as per French contractual obligations for the French diplomatic missionControl & maintain the Unit's Budgets (Revenue & Resources).Ensure that...
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Contract SMA Service Manager
4 weeks ago
Cairo, Egypt SSC Egypt Full timeDelegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative...