Help Desk Representative

Job DescriptionBSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experienceYears of experience at least 3 yearsAbove average knowledge of networking protocols, especially TCP/IP.Proven experience as a help desk technician or other customer support roleTech-savvy with working knowledge of office automation products, databases...

Job DescriptionMonitor and respond quickly to incoming requests relate to IT issues.Maintain computer systems and act as support if any system goes down.Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).Maintain user PCs, including upgrades and configuration as needed.Assist with onboarding of new...

Responding to customer inquiries and providing technical support via phone, email or chatTroubleshooting hardware and software issuesDiagnosing and resolving network issuesDocumenting all issues and resolutions in our ticketing systemEscalating issues as necessary to senior-level techniciansCollaborating with team members to identify trends and implement...

Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc..) - Greet and welcome guests. - Answer questions and address complaints. - Answer all calls and redirect them or keep messages. - Keep updated records and files. - Monitor office supplies and place orders when necessary. - Take other duties as assigned. Bachelor...

**EgyBell is Hiring** **Title**: IT Help Desk Support **Responsibilities**: **Deploy updates and security patch**: - Responsible for the support, ongoing maintenance, administration & troubleshooting of BigFix environment, including patch management, software standardization, Fixlets / Tasks/Baselines/Analyses/Actions creation, creating web reports...

·Position requires the ability to act as single point of contact for Financial customers with Incident Management Services·Accountable for continuously receiving and handling high volumes of customer calls·Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review...

Provide technical assistance and support for incoming queries and issues related to software ERP System (Microsoft dynamics AX)Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems Microsoft dynamics AXRespond to email messages for customers seeking help.Ask questions...

Responsibilities:Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.Training computer users.Training other staff on troubleshooting and diagnosing problems.Gaining feedback from...

Responsibilty:Responding to client support queries.Providing support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to clients through basic problem-solving processes.Providing basic computer...

Job Description Installs configures and upgrades computer hardware and softwareProvides end-user software troubleshooting and supportApplies advanced diagnostic techniques to identify problems, investigate causes, and provide solutionsUse of ticketing system to document and track issuesSupport of enterprise copiersOccasional configuration of on-site...

Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to ensure efficient & smooth utilization of technology serving the business need Provide technical assistance to computer system users answer questions or resolve computer problems for...

Responsibilities:Responding to client support queries.Providing support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to clients through basic problem-solving processes.Providing basic computer...

Relationship Manager -direct salesJob DescriptionThe Relationship Manager acts as an interface between the company & He/She should be able to offer customized insurance solution to the customers for all their financial Ensure all Training Modules laid by the L&D department are attended and certifications obtainedDirect selling to the customers via...

Responsibilty:Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.Training computer users.Training other staff on troubleshooting and diagnosing problems.Gaining feedback from...

Responsibilities• Responding to customer inquiries and providing technical support via phone, email or chat• Troubleshooting hardware and software issues• Diagnosing and resolving network issues• Documenting all issues and resolutions in our ticketing system• Escalating issues as necessary to senior-level technicians•...

"HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt. Job Brief: The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations...

Responsiblity:Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing...

Responsibilities:Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing...

Responsibilities:Managing and supporting a team of help desk technicians.Mentoring your team, providing training, and conducting performance evaluations.Monitoring team performance and developing feedback reports for management.Communicating with clients and providing in-person and phone support, if required.Troubleshooting and resolving technical...

The Help Desk Supervisor’s role is to oversee the entire Help Desk staff and ensure that end users arereceiving the appropriate assistance. This includes the responsibility of managing all procedures relatedto the identification, prioritization, and resolution of end user help requests, including the monitoring,tracking, and coordination of Help Desk...