IT Help Desk Support
2 weeks ago
**EgyBell is Hiring**
**Title**: IT Help Desk Support
**Responsibilities**:
**Deploy updates and security patch**:
- Responsible for the support, ongoing maintenance, administration & troubleshooting of BigFix environment, including patch management, software standardization, Fixlets / Tasks/Baselines/Analyses/Actions creation, creating web reports filters, schedule reports, etc.
- Understand the configuration and management of Relays and create patching baselines to test in pilot groups for proper change management and rollout to production environments.
- Test new releases of products to ensure compatibility and minimize user impact.
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
**Provide support to teams**:
- Excellent knowledge of Network Troubleshooting including but not limited to diagnose network components and elements has ability to discover any network issued and create issues root cause reports.
- Provide a hardware assessment, create technical reports, and Inspection process.
- Need excellent knowledge of Hardware equipment, including (PCs, laptops, printers & scanners).
- Ability to install/uninstall Hard Disk, RAM, etc.
- Ability to create hardware technical reports for (PCs, laptops, printers & scanners).
- Ability to make PC or laptops assessment for hardware, software, and device performance.
- Ability to handle hard disk wiping, including hard disk removal from the device and reinstalling it after wiping.
**Daily desktop technical support tasks**:
- Good at Installing Windows OS & Software.
- Knowledge of configuring and Troubleshooting Microsoft Outlook.
- Ability to diagnose hardware problems.
- Ability to configure SMTP for network printers and scanners.
- Ability to check for solutions to solve issues.
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
- Provide a professional first technical point of contact for the customer
**Skills**:
- Fluent in English.
- Handworker.
- Excellent Communication Skills.
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