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Technical Consulting Specialist

3 months ago

Cairo, Egypt Alnafitha IT Full time

We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.


We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha s Unified Communication/Productivity Solutions.


We re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable scalable and efficient implementations. This position will require high cooperation with other teams from project management sales and business development. We re always striving to learn more expand our skills and grow our teammates


Primary Focused Domain(s): Unified Communication Productivity

Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.

Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.

Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments Health Checks Code Reviews or other similar offerings.

Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.

Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.

Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g. Chalk Talks).

Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.

Presenting and demonstrating Alnafitha S services to customers.

Build scope of work/low level technical scope based on the business requirements.

Deliver technical implementation and solution design within Alnafitha services.

Assist customers with migrating legacy applications to a cloud optimized architecture.

Deliver technical process documentation.

Assist in representing Alnafitha in any forum (i.e. seminars technical or marketing conferences event)

Mentor other team members on deployed solutions and best practices.



Requirements

Bachelor s degree in Computer Science or equivalent.

ITIL Foundation (Must)

MCSE Productivity Solutions Expert or equivalent.

Designing and Deploying Microsoft Exchange Server 2016

Deploying Enterprise Voice with Skype for Business 2015

Core Solutions of Microsoft Skype for Business

MCSA SQL Server (Preferred)

CCNA Routing and Switching (Preferred)

CCIE Voice (Preferred)

Technical Skills:


Expertise knowledge in the following Technologies: 7 (Microsoft Exchange Microsoft Exchange Online Microsoft Skype for Business Microsoft Teams)

Integrating Skype for Business / Teams with IP Telephony Vendors.

Experience in Active Directory and Windows Server (ADFS DFS RMS WSUS CA IIS).

Experience in Microsoft SQL (Administration)

Implementation of Cisco Unified Communications Manager Cisco Contact Center Express (UCCX) or similar technologies.

Experience in Virtualization (Microsoft HyperV VMWare).

Solid Networking Skills (Routing & Switching Protocols TCP/ DNS QoS SIP VLANs and WAN protocols)

Personal Skills:


High sense of responsibility and ownership acting like owner in what you do.

Exceptional communication and presentation skills

Being able to work on their own or in a team

Being able to work to tight deadlines

Ability to maintain composure during stressful situation

Handling many tasks & responsibilities

Fluent in Arabic and English.

Working Conditions:

Business travels could be required up to 60% covered by the company.

Must be available for duty role (24/7 1 week in 4) definitely NOT a 8 to 5 worker.

Working on Weekends Holidays or outside the business hours could be required covered by the company.


Bachelor\'s Degree in Computer Science or equivalent +4 years of experience in the same position ITIL Foundation(Preferred) Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Identity and Services Microsoft 365 Mobility and Security Microsoft 365 Messaging Microsoft 365 Certified: Enterprise Administrator Expert Experience with Cloud technology [Saas, Iaas, and Paas] Good knowledge for AWS(Preferable) Familiar with different migration scenarios (Between On-Premises and Cloud) Active directory. SSO solution (Active Directory Federation Service) Technical ideas to non-technical audience and work with individuals at all levels. Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences. Active Listening Oral Communication Interpersonal Skills Customer Service Guidance A good memory of how software and operating systems work Problem solving skills A positive attitude and energetic work style An ability to lead others Works to the strategic direction of the organization Excellent time management skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English.