ServiceNow Technical consultant

2 months ago

Cairo, Cairo, Egypt DXC Technology Full time

Job Description:

Responsibilities:

  • Collaborate with clients to understand their business processes, needs, and requirements and offer guidance on proven methods for leveraging the ServiceNow platform.
  • Customize and tailor the ServiceNow platform, covering Incident Management, Problem Management, Change Management, Asset Management, and CMDB to align with the client's requirements.
  • Work closely with diverse teams to merge ServiceNow with other systems and applications.
  • Deliver technical assistance and upkeep for ServiceNow, encompassing diagnosis and resolution of issues.
  • Create and manage technical documentation, covering design, configuration, and testing documentation.
  • Offer training and assistance to end-users on the ServiceNow platform and associated procedures.
  • Keep abreast of ServiceNow and related technologies, including participating in training and certification initiatives.

Requirements:

  • Holds a Bachelor's degree in computer science, information technology, or a related discipline.
  • Demonstrated experience with the ServiceNow platform, concentrating on implementing and configuring ServiceNow modules like Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
  • Proficiency in setting up and customizing ServiceNow modules while integrating them with other systems and applications.
  • Strong problem-solving, communication, and teamwork abilities.
  • Capable of working autonomously and within a team setting.
  • ServiceNow certification, for instance, Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD), is a plus.
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