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ServiceNow Business Analyst
2 months ago
Job Description:
- As a member of the onsite client-facing team, collaborate closely with the ServiceNow functional team to lead technical solution design sessions for designated ServiceNow applications.
- Demonstrate a solid track record in ITSM project management, particularly in delivering strategic ServiceNow IT Service management solutions within the financial sector.
- Take ownership of the support and enhancement process for ServiceNow in the Deere environment, collaborating with supplier resources.
- Manage and communicate the ServiceNow release schedule efficiently.
- Create use cases, process diagrams, and requirements documentation using stories and scrum tasks within ServiceNow (Implementation Hub).
- Document and analyze current ITSM processes, conducting gap analyses against desired practices using industry-standard methodologies like Lean and ITIL.
- Collaborate with process owners and request type owners to define requirements for request workflows and IT self-service on the ServiceNow platform.
- Ensure users are appropriately challenged when requesting ServiceNow enhancements and that process design standards are adhered to in each design.
- Engage directly with end users to resolve escalated issues/defects within ServiceNow.
Qualifications :
- Responsible for gathering requirements and documenting processes in client engagements.
- Analyze business processes and propose innovative solutions to enhance operational maturity for clients.
- Follow up on outstanding client needs and provide timely status reports to Project Managers and Process Consultants.
- Build positive relationships with external clients by delivering excellent service and consistent communication.
- Conduct precise internal operational tasks such as time tracking, expense reporting, and knowledge sharing.
- Analyze and document requirements for specific ITIL processes and align them with the ServiceNow tool.
Recruitment fraud is a deceptive practice where fake job opportunities are presented to job seekers, often through online platforms like false websites or unsolicited emails claiming to be from the company. These fraudulent emails might ask for personal information or payments as part of a bogus recruitment process. DXC does not extend offers of employment via social media channels, and we never solicit any money or payments from applicants during the recruitment process. We also do not require job seekers to purchase IT equipment or other items on our behalf. For more information on avoiding employment scams, please visit our website.
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