Telephone Operator Royal Service Agent

2 weeks ago

Cairo, Cairo, Egypt Accor Full time
  • Consistently offer professional, friendly and engaging service
  • Service focused personality is essential
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Process all external and internal calls either by redirecting calls or assisting the guest
  • Take ownership of the guest's request and ensure follow up according to the hotel's standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the "Royal Service" software system
  • Serve as a liaison for guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external guests
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

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