Airport Operations Agent

2 weeks ago


Cairo, Cairo, Egypt Fedex Full time
Respond to Customs trace agents inquiries and communicate with the brokers for feedback
  • Monitor and measures all airport activates and service levels
  • Dealing with customs authority for different aspects and requirements rolls & regulations
  • Dealing with customers or brokers and Evaluate the needed paperwork's for custom clearing process
  • Respond and communicate to inbound and outbound gateways
  • Dealing with airlines carriers for line hull rates, activates and commitments
  • Develop and maintain a positive client relationship by providing routine follow up and worked resolutions.
  • Document and escalate any custom issues related to customs clearance or service errors.
  • Work with superiors to improve productivity, manage workload of team and Monitor work schedules.
- arrange and update departments reports as well as custom daily functions communications to other departments
  • Provides information to new hires on the company policies and work/department procedures.
  • Develop constructive and cooperative working relationships with the team members, as well as cross functionally
  • Meeting customers at airport in rush hours or in the case of staff shortage or emergencies.
  • Responsible for filling all administration documents of airport department.
- Any other relevant tasks assigned by the line manager

Egypt Express (EE) is a joint stock company registered in Egypt and has been the licensee of Federal Express Corporation since 1998.

Its headquarter is in Cairo and it employs more than 700 employees.

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