Reservations Agent

4 weeks ago

Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectations.
Provide prompt and efficient service while maintaining the hotels brand standards.
Answers all reservations telephone calls and e-mails in a friendly manner, using clear communication.
Processes e-mails or calls, ensuring a clear understanding of inquiries and requests, while demonstrates excellent product knowledge.
Promptly provides accurate information regarding availability of accommodations, rates and other requested information.
Accurately processes reservations into the reservation's system; ensuring optimal communication with all other relevant department.
Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.

Processes reservation requests from team members at other hotels in the Hilton family.
Processes and monitors Passports issued to our team members for the Team Member Travel Program.

RequirementsWhat are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Preferably with a previous experience in Hotels industry.
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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