Telephone Operator

4 weeks ago

Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information, as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments, as necessary
RequirementsWhat are we looking for?

Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer-focused industryWhat will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Telephone Operator

    1 month ago

    Cairo, Cairo, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • AYS Agent Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Precision Hire Solution Full time

    Job Number Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo 6 Pyramids Road Cairo Egypt Egypt VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARY Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication...

  • Telephone Operator Royal Service Agent

    2 weeks ago

    Cairo, Cairo, Egypt Accor Full time

    Consistently offer professional, friendly and engaging serviceService focused personality is essentialAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayProcess all external and internal calls either by redirecting calls or assisting the guestTake ownership of the guest's request...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Marriott International, Inc Full time

    **職務編號** **工作類別** Rooms & Guest Services Operations**地點** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地圖中查看**工作編制** Full-Time**身處外地?** N**願意海外赴任?** N**職位類型 管理**...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Rotana Hotel Egypt Full time

    Responsibilities:Creating, updating, and distributing a call directory to all departments.Answering, screening, and forwarding calls in a professional and courteous manner.Handling general phone inquiries about the organization.Directing external calls to designated departments or individuals.Transferring internal calls across departments and between...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Egypt Full time

    Creating, updating, and distributing a call directory to all departments.Answering, screening, and forwarding calls in a professional and courteous manner.Handling general phone inquiries about the organization.Directing external calls to designated departments or individuals.Transferring internal calls across departments and between staff.Setting up and...

  • CCTV Operator

    4 weeks ago

    Cairo, Cairo, Egypt MAA ALTHAHAB Full time

    Who We Are:Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.Job Overview:Operating and monitoring all surveillance security...

  • CCTV Operator

    2 months ago

    Cairo, Cairo, Egypt MAA ALTHAHAB Full time

    Who We Are:Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.Job Overview:Operating and monitoring all surveillance security...

  • Business operations associate

    4 weeks ago

    Cairo, Cairo, Egypt World Health Organization Full time

    Job DescriptionDescriptionUnder the supervision of an operations professional, the incumbent will lead a team of support staff or hold the lead accountable role in delivering services and transactions in the relevant office in one or more of WHO's specialized operational areas and subdisciplines, such as finance, human resources, procurement, logistics,...

  • Business operations associate

    1 month ago

    Cairo, Cairo, Egypt World Health Organization Full time

    Job DescriptionDescriptionUnder the supervision of an operations professional, the incumbent will lead a team of support staff or hold the lead accountable role in delivering services and transactions in the relevant office in one or more of WHO's specialized operational areas and subdisciplines, such as finance, human resources, procurement, logistics,...

  • Business Research Associate Senior

    5 days ago

    Cairo, Cairo, Egypt CRIF S.p.A. Full time

    ob Title: Associate – Business Research (Data & Operations)Responsibilities:Carry out Business Information investigation tasks about the third party companies by phone and emailConducting web research on commercial entities through open public domain searchMaintains operations by following policies and procedures; reporting needed changesInitiate outbound...

  • Receptionist

    2 weeks ago

    Cairo, Cairo, Egypt Aptech Learning and Training Academy Egypt Full time

    Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors and connect them with relevant parties.Maintains telecommunication system by following the company's instructions for house phone and operation.Maintains safe and clean reception area by complying with procedures, rules, and...

  • Senior Associate

    4 weeks ago

    Cairo, Cairo, Egypt CRIF S.p.A. Full time

    CRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). CRIF is currently the market leader in continental...

  • Senior Associate

    3 months ago

    Cairo, Cairo, Egypt CRIF S.p.A. Full time

    CRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). CRIF is currently the market leader in continental...

  • IT Help Desk

    2 weeks ago

    Cairo, Cairo, Egypt Raya Holding for Financial Investments egypt Full time

    Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to ensure efficient & smooth utilization of technology serving the business need Provide technical assistance to computer system users answer questions or resolve computer problems for clients in...

  • Customer Care and Receptionist

    2 weeks ago

    Cairo, Cairo, Egypt Ebny Real Estate Full time

    Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving...

  • Receptionist

    2 weeks ago

    Cairo, Cairo, Egypt Jobzella Full time

    Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Maintains telecommunication system by following manufacturer's instructions for...

  • Operator-Room Service

    2 months ago

    Cairo, Cairo, Egypt Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYTake room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or...