Customer service English Account specialist

2 weeks ago


Cairo, Cairo, Egypt SSC Egypt Full time
  • Interact with customers over the phone to understand their banking needs
  • Provide excellent customer service to achieve customer loyalty
  • Resolve problems over the telephone on the spot
  • Convert sales opportunities in order to meet financial targets
  • Clarify and explain procedures and products over the telephone
  • Capture and report customer feedback towards continual product development
  • Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position
  • Recommends process improvements to facilitate Customer care work and delight the customers

Requirements

  • University Graduate
  • 0-1 years of Customer service experience
  • Customer-focused
  • Computer literate
  • Excellent communication skills
  • Fluent English language is a must
  • Strong listening skills
  • fresh grads


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