Customer Support Representative Complaint Account-English

2 weeks ago


Cairo, Cairo, Egypt Etisalat Misr Full time
Responsibilities
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Job Requirements
  • English level B2
  • Max Age 34
  • Males and females
  • Grads only
  • Must have military service Certificate


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