CRM Specialist

2 weeks ago


Egypt Rethink HR Solutions Full time
Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives.

  • Oversee the implementation, customization, and maintenance of CRM systems.
  • Lead and mentor a team of CRM specialists providing guidance and support in their daily activities.
  • Report on CRM performance and suggest tactics for continuous improvement.
  • Ensure data accuracy, integrity, and security within the CRM platform.
  • Collaborate with various departments, including marketing, product, and customer service to ensure CRM strategies are aligned with overall business objectives.
  • Effectively communicate CRM strategies, initiatives and results to key stakeholders including senior management.
  • Support relationshipbuilding efforts by enabling organizations to track and manage interactions with customers, ensuring a consistent and personalized experience. This includes managing customer communications, tracking customer performance, and identifying opportunities for retention, order frequency, crossselling, or upselling.

Requirements:

  • Bachelor's degree in a related field such as Marketing, Information Technology or Business Administration.
  • Minimum of 12 years of experience in CRM management, ideally in an ecommerce or retail environment.
  • Strong analytical skills and the ability to interpret complex data sets.
  • Experience with CRM platforms such as Salesforce, Oracle, or Microsoft Dynamics.
  • Excellent communication and project management skills.
  • Strong team management and leadership skills.
  • Knowledge of web analytics and digital marketing principles is a plus.

Job Type:
Permanent

Ability to Commute:

  • Cairo (required)

Ability to Relocate:

  • Cairo: Relocate before starting work (required)
Application Deadline: 01/03/2024
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