Customer Support Specialist

2 weeks ago


Egypt CEQUENS Full time

CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team.

As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have.


Responsibilities:

  • Provide timely and accurate responses to customer requests
  • Troubleshoot and resolve technical issues by providing stepbystep instructions or escalating to the appropriate technical team
  • Ensure customer satisfaction by providing excellent, customercentric support
  • Maintain accurate records of customer interactions and updates in our CRM system
  • Collaborate with internal teams to resolve complex customer issues
  • Keep uptodate with product knowledge and industry trends

Requirements:

  • 35 years prior experience in customer support or technical support
  • Excellent communication and problemsolving skills
  • Ability to work in a fastpaced environment
  • Attention to detail and accuracy
  • Strong multitasking and prioritization abilities
  • Familiarity with CRM software is a plus

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