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Technical Specialist
2 weeks ago
Technical Specialist
Job Summary:
We are seeking a highly motivated and experienced Technical Specialist to join our distribution company of specialty chemicals and ingredients.
In this role, you will be responsible for providing solutions to our partners, ensuring that our products and services meet their needs, and resolving technical issues in formulations in a timely and efficient manner.
Key Responsibilities:
Respond promptly to customer inquiries and resolve technical issues
Collaborate with cross-functional teams to ensure customer satisfaction
Conduct product training and demonstrations for customers
Maintain accurate records of customer interactions, inquiries, and feedback
Troubleshoot technical issues and work with engineering and product development teams to resolve them
Provide feedback to the product development team on customer needs and trends
Develop and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs
Participate in product development projects, providing technical expertise and feedback
Stay up to date with industry trends and new technologies
Qualifications:
Bachelor's degree in a relevant field, such as pharmaceutical sciences
3+ years of experience in Formulation technical support
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Experience with CRM software and technical support tools
Knowledge of pharmaceutical manufacturing processes, regulatory requirements, and quality control standards
Willingness to move to customer sites.
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