![The Emirates Group](https://media.trabajo.org/img/noimg.jpg)
Tours Officer
2 weeks ago
Job Purpose:
Job Outline
- Supervise the day to day operation of the Reservations unit; ensuring effective coordination with internal and external departments in order to provide accurate; friendly and professional services to the travel trade/direct customers.
- Implement the specified action plan for servicing of enquiries and bookings for new and existing agents/direct customers in order to ensure that service turn around times are maintained while enhancing all opportunities for maximization of revenue.
- Supervise and motivate staff assigned to ensure efficiency; policy maintenance and quality of product.
- Responsible for the timely and accurate issuance and reporting of all documents by staff assigned.
- Responsible for the regular training on products and systems so that technical skills for all staff are in line with the department standards.
- Plan the monthly schedule and annual leave plans of assigned staff in a manner that service delivery and operational efficiency is not affected.
- Co ordinate the distribution of Emirates Holidays brochures to the travel trade and direct customers and ensure that all relevant promotional and collateral material are adequately stocked and displayed.
- Assist the Sales Manager in setting objectives at the beginning of the financial year for all staff assigned and in conducting interim/ annual reviews.
- Continuously review internal processes and procedures; and provide recommendations for process improvements and cost savings.
- Develop and maintain healthy professional relationships with the travel trade/direct customers/ corporate accounts to the benefit of the department including active account management and sales visits.
- Problem Solving & Decision Making.
- Adaptability & Innovation.
- Organising for Results.
- Interpersonal Ability.
- Team Work.
- Initiative and Commitment to Achieve.
Qualifications & Experience:
Qualifications& Experience
- Degree level education in Sales & Marketing or Business Administration; alternatively three to five years experience with a proven track record in the travel or leisure industry.
- A proven ability to negotiate and work within a multi cultural environment.
- Experience in selling airline tour packages or hotel products; together with an excellent knowledge of geography.
- Fluent written and spoken English.
- A minimum of three years work experience in the travel or tourism industry; in a supervisory capacity.
Salary & Benefits:
Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
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